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0800 043 0800
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FAQs

Inbound Numbers


What are non geographic numbers?

Non geographic numbers (NGN) are numbers that give no indication of your geographic location. Our NGN ranges consist of the following prefixes - 0800, 0808, 0843, 0844, 0845, 0871, 0300, 0303, 0333, 0344, 0345, 0370, 0371.

Can I keep my existing number?Yes, non-geographic numbers simply sit on top of your existing landline or mobile number.

Can I route incoming calls to a mobile?Yes you can, our call management tool allows you to route incoming calls to any UK 07 mobile number. Routing calls through to a mobile will incur additional costs. To view our dedicated mobile tariffs please click here.

What additional costs can I expect when routing to a mobile?Routing incoming calls to a mobile are charged at pence per minute rate. The pence per minute call costs start from 7 p/min to 9p/min. This depends on the non-geographic number.

How long will my non geographic number take to be connected?We aim to connect non geographic numbers within 1 to 2 working days. As soon as your services are connected, our Customer Services department will email you to let you know.

How can I add optional call solutions to my existing non geographic number?By viewing our optional extras page you are able to choose and select solutions to manage incoming calls. Simply select the call features you wish to add to your account.

Can I point my non geographic number to my Skype phone?If your Skype number starts 01 or 02 then we can route calls from your NGN to your Skype phone.

What are the peak and off peak rebate time zones?Revenue share numbers 0844 and 0871 produce a rebate. Peak rebate hours are from 8am - 6pm Monday to Friday and off peak hours fall outside of the Monday to Friday time zones.

How many concurrent calls can I receive on my 08 number?You can receive as many calls at any given time, although this will depend on how many phone lines you have installed within your premises.

What’s the cost of a 0800 number?Calls made to 0800 numbers from a UK landline are free of charge.

Is a UK 0800 number free to call from abroad?No, the caller will be charged a international rate which is provided by their supplier abroad. The Freephone 0800 range is free to call from a UK landline.

How to call a 08 number from overseas?When calling a 08 number from abroad you are required to drop the leading 0. For example +44800 043 0800 or 0044800 043 0800

Can I keep my number once I have ported it to Telecoms World?Yes. The number is yours until you wish to cancel your contract.

How long would it take to port my number to Telecoms World?Porting your 08 or 03 number to Telecoms World will take up to 30 working days. There is a simple step-by-step guide on our Number Porting page. To view the guide please click here.

When porting my number will there be any disruptions/downtime?There will not be any downtime when porting your number to Telecoms World. Your business landline will not be disrupted at all and the ported number will be active as soon as its transferred.