Customers decide a lot about your business by the way they are greeted and handled over the phone; make the best first impression you can with our auto-attendant.
An Interactive Voice Response, or IVR, enables your customers to connect with the right person or department of your business by pressing the number buttons on their telephone keypad. Allowing you to route business calls based on what your customers are calling for.
A Virtual Receptionist eliminates the need of multiple diverts, extended wait times or just no answer. Professional voice artists are also available to record your greetings and messages; allowing you to set the perfect tone for your business telephony.
Typically larger organisations, with multiple departments or branches, would use a Virtual Receptionist; allowing callers to select the option that they require to connect them to right team. A professional welcome creates the perfect first impression.
But start-ups and growing SME businesses are also taking advantage of a Virtual Receptionist. A professional introduction message creates the perfect impression of a business and, the experience of listening to a professional voice-artist introduction, gives your business an edge over the competition.
Our online dashboard platform allows you to take complete control of your incoming calls at the click of a button. Simply design your professional IVR by how you would like callers to be welcomed and then how they are diverted to different departments or employees of your business. From the SMEs looking for the corporate edge, to the blue chip receiving high call volume, the IVR is tailored to meet your needs.
A Virtual Receptionist is an effective call management tool that can be customised to meet your business needs.; allowing callers to select a choice of up to 10 telephone keypad options, so that they can be directed to the right person or department. This means that businesses can route incoming business calls correctly and efficiently, based on what the customers are calling for.
Telecoms World offer a FREE 30 day trial on our auto-attendant service, then the cost is as little as £1 per day to have calls professionally answered.
You could record and upload your own personal greetings should you wish, or we have professional recording artists available to record your messages and prompts so, that when your customers call your company, they have a more personalised experience.
IVR systems allow your business to easily handle high call volumes and divert your callers to the most appropriate department or the agent that is most qualified to meet their needs. All receptionist settings can be quickly and conveniently modified online within the account dashboard, from any device.
Startups, sole-traders and smaller companies can use an IVR to make it appear that their company is larger and more established than it actually is. Even if you only have one or a few people in your company, you can configure your IVR options, to allow your callers to talk to sales, support, marketing or technical support, etc. Regardless of what keypad option the caller chooses, they will be forwarded to the person on your team assigned to answer those particular calls; even if it's just you!