What is a Virtual Receptionist?
A Virtual Receptionist is an effective call management tool that can be customised to meet your business needs.; allowing callers to select a choice of up to 10 telephone keypad options, so that they can be directed to the right person or department. This means that businesses can route incoming business calls correctly and efficiently, based on what the customers are calling for.
How much does it cost to set up an IVR?
Telecoms World offer a FREE 30 day trial on our auto-attendant service, then the cost is as little as £1 per day to have calls professionally answered.
How can messages be recorded for a Virtual Receptionist?
You could record and upload your own personal greetings should you wish, or we have professional recording artists available to record your messages and prompts so, that when your customers call your company, they have a more personalised experience.
Can a Virtual Receptionist handle high call volumes?
IVR systems allow your business to easily handle high call volumes and divert your callers to the most appropriate department or the agent that is most qualified to meet their needs. All receptionist settings can be quickly and conveniently modified online within the account dashboard, from any device.
Improve your business image with a Virtual Receptionist
Startups, sole-traders and smaller companies can use an IVR to make it appear that their company is larger and more established than it actually is. Even if you only have one or a few people in your company, you can configure your IVR options, to allow your callers to talk to sales, support, marketing or technical support, etc. Regardless of what keypad option the caller chooses, they will be forwarded to the person on your team assigned to answer those particular calls; even if it's just you!
The benefits of a Virtual Receptionist are remarkable and ROI is huge!
∙ Make the perfect first impression and increase customer service with a Virtual Receptionist answering all of your calls.
∙ Increase agent and company efficiency with an IVR. Employees can utilise their time more productively while not tied to an office all day.
∙ Reduce operational costs with an auto-attendant. I doesn’t need to be seated at a desk in your office; in fact, you don't have to hire an employee at all!
∙ Increase professionalism with an Virtual Receptionist and reduce hiring costs, eliminate staff training, and dealing with employee issues.
∙ An IVR is a sound investment with huge ROI. It's a great product to streamline your organisation, optimise your profits, and your time.
What else is a Virtual Receptionist called?
∙ IVR, Interactive Voice Response, and Auto Attendant are all alternative names.