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Enhance your business by recording mobile, voip and fixed line calls

Recording your business calls offers many benefits such as compliance, market monitoring or simply to promote staff training and productivity. We offer a range of simple and easy-to-use call recording products which are designed to monitor staff call handling, assist and confirm with customers the agreement over the phone and quickly resolve disputes.

Call Recording allows you to improve customer retention and assist staff with customer service training and enhance sales techniques. Our solutions require no additional hardware, making our flexible and reliable product easy to implement and extremely cost effective.

KEY BENEFITS OF CALL RECORDING

  • Record and store all your business calls automatically
  • Listen to and download recordings at any time from any computer
  • Search through recordings using the quick date and time filters
  • NO LIMIT to the volume of calls that you record and store
  • Track recordings from Mobile, VoIP and Fixed Line calls

 

Various types of Call Recording available to suit your needs

Our Call Recording solutions allow you to record incoming and outgoing business calls at all times, no matter if the call arrives during or outside of working hours. Businesses often take advantage of the On-Demand feature, which allows the agent to choose to record the call (even after a few minutes into the call) and capture the recorded call from the start. Finally, the pause and resume feature provides the functionality to start and stop call recording at any point of the call for compliancy. Speak to our team on 0800 774 7733.

Resolve Disputes

Locate and bookmark specific calls by date, time or using the callers number. Download and send the recording to your team or extract the file to email to your client to confirm agreements and contract details.

Monitor Call Handling

Review your recordings at any time to ensure that communication with clients is to the required standard and that sales technique, fault handling and general enquiries are delivered to the correct department/office.

Improve Performance

Businesses across the UK adopt Call Recording as a cost effective training tool for staff. Calls can be reviewed at any time and staff deliver improved performance, understanding that all calls are recorded.

Multi-site Management

Calls that are received from clients can be managed from a single interface, regardless of the branch or site office that the call is answered. Management can take complete control of UK wide or Global offices.

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The Key Benefits of Recording your incoming calls

Improve agent call handling by downloading and measuring call recordings
IMPROVE AGENT PERFORMANCE
Download and playback recorded calls to highlight agent call handling, measure and improve with every call 
Improve dispute resolutions by extracting call recordings at the click of a button
RESOLVE DISPUTES QUICKLY
Find and extract calls within a few clicks to quickly confirm contract details and download recording to an email
Ensure you comply with financial and security guidelines using call record
DEMONSTRATE COMPLIANCE
Show that you have followed guidelines to comply with financial and security certificates using call record
Improve staff techniques to ensure a positive outcome
Enhance customer satisfaction
Customer experience is key to growing your business. Improve staff techniques to ensure a positive outcome
Calls can be recorded at any time or activated on demand.
RECORD ALL INCOMING CALLS
Calls can be recorded at anytime or enabled on-demand, with updates sent to email or audio server
Our cloud solutions mean you get high quality infrastructure at a low cost
COST EFFECTIVE SOLUTION
Our service is hosted in the cloud, meaning no additional hardware is required. A high quality and low cost solution