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Record your Business Phone Calls. Ensure you are Offering a Great Service

Recording business calls is the perfect way to improve your call handling

Record and store business calls in our secure cloud
Record and store business calls in our secure cloud
In-Cloud Call Recording only £1 per day
In-Cloud Call Recording only £1 per day
Manage recordings through our easy to use interface
Manage recordings through our easy to use interface

Try our FREE 60-Day Call Record trial

Try our FREE 60-Day Call Record trial

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Business Call Recording made simple!

Recording business calls offers an array of benefits such as compliance, market monitoring or simply to promote staff training and productivity. Customers have many choices when it comes to buying any goods and services so retaining existing customers, controlling costs and seeking competitive advantage have always been difficult goals.

Recording business calls allows you to improve customer retention and assist staff with customer service training and enhance sales techniques. Our solutions require no additional hardware, making our flexible and reliable product easy to implement and extremely cost effective. There’s no additional hardware for our effective, flexible and reliable product, making it easy to implement call recording into your business.

RECORDING BUSINESS CALLS IS EASY

  • Record business calls and store them automatically
  • Manage and listen to recordings online 24/7
  • Easy search and playback function of your recorded calls
  • Track recordings made from Mobile, VoIP and Fixed Line calls
  • NO LIMIT to the volume of calls that you record and store

 

The types of Call Recording available to suit your needs

Record any incoming and outgoing business calls, regardless of when the call arrives - during or outside of working hours.

Businesses often take advantage of the On-Demand feature, which allows you to choose when to record the call, even if that is a few minutes into the call but will capture the whole call from the start.

Finally, the pause and resume feature provides the functionality to start and stop call recording at any point of the call for compliancy.

With HD call recordings, you get high-quality HD audio. Calls can be recorded at any time or enabled on-demand, with updates sent to your email or audio server. You are able to record as many or as few numbers and extensions as you require.

We don’t merely provide you with our technology, we support you with implementation. The system is cost effective, flexible and reliable and there’s no additional hardware or IT expertise required for a brand new hosted phone system into your business.

Manage Call Recordings Through a Hosted Database

Capture an unlimited amount of inbound calls with Business Call Record. Recordings are saved online through our cloud-hosted database and allow you to download individual recordings for review and playback at any time.

Options for Admin & Standard User Control

Extend the recording options to homeworkers, mobile calls and multiple offices/sites and improve the call handling skills of your employees. Empower your staff to listen to recordings to serve customer queries quicker and help in staff training.

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The Key Benefits of Recording your Business Calls

MULTI-SITE MANAGEMENT
MULTI-SITE MANAGEMENT
Calls that are received from clients can be managed from a single interface, regardless of the branch or site office that the call is answered.
IMPROVE AGENT PERFORMANCE
IMPROVE AGENT PERFORMANCE
Download and playback recorded calls to highlight agent call handling, measure and improve with every call
RESOLVE DISPUTES QUICKLY
RESOLVE DISPUTES QUICKLY
Find and extract calls within a few clicks to quickly confirm contract details and download recording to an email
DEMONSTRATE COMPLIANCE
DEMONSTRATE COMPLIANCE
Show that you have followed guidelines to comply with financial and security certificates using call record
ENHANCE CUSTOMER SATISFACTION
ENHANCE CUSTOMER SATISFACTION
Customer experience is key to growing your business. Improve staff techniques to ensure a positive outcome
MULTIPLE NUMBERS
MULTIPLE NUMBERS
Use the feature across multiple inbound numbers allowing you to record all your business calls no matter how you’re contacted