Is Business Call Recording necessary for my business?
Recording phone calls from clients can improve your customer's experience. There are various benefits of call recording for business such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques. Also use Call Recording to improve staff call-handling techniques and resolve disputes quickly to ensure a positive outcome.
How are business recorded calls stored?
Once a call is connected, Business Call Recording is automatically activated for an extension and will capture all of that extension’s incoming and outgoing calls. Record any incoming and outgoing business calls, regardless of when the call arrives - during or outside of working hours, all saved in the call log. There is NO LIMIT to the volume of business calls stored with our call recording system, and the recordings are available for playback and download for 6 months. Alternatively, all recorded calls can be emailed to a designated email address.
How does recording business call on-demand work?
Businesses often take advantage of the On-Demand feature, which allows you to choose when to start the recording phone calls, even if that's a few minutes into the call - but still captures the whole call from the start! Also, the pause and resume feature provides the functionality to start and stop call recording at any point of the call. This is especially useful if you process payments over the phone for PCI compliancy.
Is additional hardware required for Business Call Recording?
We don’t just provide you with our Call Recording system, we support you with implementation. To record your phone calls is cost effective, flexible and reliable and there’s no additional hardware or IT expertise required!