There are many different kinds of text-to-speech services but Telecoms World have worked closely with TFL to provide an 0800 Freephone number with a Textphone service for their deaf or hard of hearing customers. For anyone who already has a Textphone, it will be a small screen and a keyboard on which a message may be typed. Some plug directly into a phone line, making calls by typing on a keypad and taking calls by reading the reply on a screen.
Transport for London (TFL) are the local government organisation responsible for all aspects of London's transport system including Oyster Card, Congestion Zone, Taxi’s, Underground and Overground trains. Currently, more than 31 million journeys are made across their network every day. TFL do all they can to keep the city moving, working and growing and to make life in London better.
Around ten million people in the UK are deaf or have a hearing loss and wear a hearing aids, sometimes finding communication more of a challenge. Using a phone can be frustrating for the hard of hearing and so TFL required a service which allowed these people to have access to the same services and information as everyone else.