Telecoms World PLC
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CASE STUDY

Allied Recruitment are specialists in the supply of Temporary and Permanent staff to the Construction industry. Supplying Labourers, bricklayers, Floor layers and even Senior Management staff with a wealth of experience in the construction sector. They we are able to provide a first class service and first class staff. All our employees are fully reference checked; this then ensures that you, as the client get the correct quality of staff for the vacancies they are required for.

The challenge

Allied Recruitment have been growing rapidly with new staff and new premises. They wanted to increase their number range and manage their mobile phones lines more efficiently; finding their call charges too high and not being able to manage their incoming calls effectively from clients or candidates.

'We have noticed a considerable savings on our communication costs but we have a much better service and tariff in place. We have a solution that grows with our business and we are very grateful to Neil and the team at Telecoms World for upgrading our business in an effective way'
Adrian Goold - IT Manager

Telecoms World Solution

Telecoms World ported all mobile lines over to a preferred UK network airtime provider and managed the calls and data allowances with various tariffs. By offering the unique ability to combine two or three mobile tariff plans for Allied Recruitment, they can maximise cost savings and provide their mobile users with the correct allocation of calls and texts. This has proven to save them an average of 60% on their mobiles bills per month.

New lines and Broadband were installed for their call centre which have been enabled to grow with the business. Having a scalable option now, allows them to grow without worry of their current phone systems becoming out of date. They have taken a range of memorable 0843 numbers for their business to be recognisable in the market with added call management for a professional service. All calls are answered with an advanced IVR (interactive voice response) system with greetings and messages voiced by a professional recording artist for consistency across all numbers.

Results

Allied Recruitment have instantly benefitted from reduced mobile phone bills and a lines and broadband package to suit their business needs. Their existing numbers were ported over seamlessly so as not to cause any disruption to daily business. This was executed successfully and without affecting any customers calling; calls are now answered much quicker and more efficiently.

'It was fantastic to work with Allied Recruitment on their challenges. We feel that the project has been a huge success, with new services in place and working perfecly' Neil Barrall, Managing Director, Telecoms World

Customer Requirements

  • Greater call insight
  • Manage higher call volumes
  • Number porting
  • Tariffs to suit individual usage

Solution Components

  • Call management / professional call greeting
  • 0843 number range
  • Tariff blending
  • Seamless number porting