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Call Queuing solutions for Business

Queue callers using our professional cloud service.
Play music, control messages with a real-time wallboard

Manage Call Volumes with our award-winning cloud queuing solutions
We have over 1000 5 star reviews on trustpilot
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Call Queuing solutions with ACD from £29.99/month

Enter your details to receive our latest guide to Call Queuing and our advisors will help you to design your call flow

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What is Call Queuing?

Call Queuing is a sophisticated system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers in to queue and project a professional image.

Why Should I Queue my business calls?

Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. Our call queue service is beneficial for large and small call centres, organisations with a VoIP phone system, as well as smaller businesses taking inbound calls.

How do I Implement Call Queuing?

Our software can be implemented quickly and customised to suit your specific requirements. Our hosted Call Queuing allows you to queue callers with music or promotional messages, before being transferred through to an agent; with complete control through our easy-to-use online portal.

What is call queuing?
“Answer more incoming calls and efficiently deal with client calls during peak times with our award-winning Call Queuing solution.”
Speak to an Expert
Call us on 0203 538 7047

Never miss another business call with Call Queuing

Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.

Never miss another business call with our call queuing service

Telecoms Tip . Call Queuing

Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - EfloristTelecoms World, proud to work with leading UK businesses - SennheiserTelecoms World, proud to work with leading UK businesses - Purple ParkingTelecoms World, proud to work with leading UK businesses - LegoTelecoms World, proud to work with leading UK businesses - KasperskyTelecoms World, proud to work with leading UK businesses - KasperskyTelecoms World, proud to work with leading UK businesses - Allied Recruitment

Powerful Call Queuing features for any size business

VoIP and Cloud Call Queuing
VoIP and Cloud Call Queuing


Options are available to support all calls received through a VoIP Phone System
Our Call Queue service ensures that your business can manage increased call volumes
Access the queue options in the online portal and manage at the click of a button
Our call queue service is hosted in the Cloud, for instant recovery and business resilience
Set-up maximum queue times to reduce call abandonment and wait times
Inbound Call Queuing
Inbound Call Queuing

 

Manage all of your calls in a call queue on any of our Inbound Number ranges
Call Queuing isn’t just for busy call centres; SMEs can take full advantage of the service
Set maximum queue time and queue length to reduce call abandonment and wait times
Introduce callers with a welcome message and guide them through the queue options
Turn the chore of keeping callers on hold in to a valuable marketing opportunity
Contact Centre Call Queuing
Contact Centre Call Queuing


Control 1 - 99+ callers in a queue and route to landlines, mobiles and hunt groups
Operate multiple call queues to manage large inbound call volumes and minimise wait times
Keep callers happy whilst waiting in the queue and play messages or music on hold
24/7 management of where and when calls are answered during specific days and hours
Direct callers to specialised departments or staff members, without needing a receptionist

Some Key Benefits of our In-Cloud Queue Manager

The call queue system allows you to answer inbound calls automatically and hold them in a queue
Advanced In-cloud Call Queuing
The call queuing service allows you to answer inbound calls automatically and hold them in a queue until a relevant person is available to assist the caller
Monitor the status of call queuing in real time allowing you to manage and make changes instantly
Manage Queues from any Device
Monitor the status of call queuing in real time allowing you to manage and make changes instantly from any internet-abled device
Play music and promotional messages and special offers to your callers in the call queue
Promote your Company's Services
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
Setting up an effective call queuing processes with queue position announcements will allow you to demonstrate the value you place on customer service
A Better Customer Service
Setting up an effective call queuing processes with  position announcements will allow you to demonstrate your value on customer service
Review and simplify your call queue handling on high volume calls
Improve ROI
Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue Callers to any Destination
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system

Call Queuing. Questions and Answers

What is Call Queuing?

If your business receives high call volumes and lacks the necessary resources to answer each call immediately, Call Queuing will ensure customers don’t put down the phone and move onto one of your competitors instead! Call Queuing isn’t just for busy call centres, small businesses can take full advantage of the service too.

Why should my business have Call Queuing?

When customers call your business number they want to have their call answered as quickly and professionally as possible The difference between an engaged tone and Call Queuing is remarkable as consumers are familiar with the system which has become something of the norm for business calls. They almost expect to be automatically answered and placed in a queue, and because you can customise the messages that the caller listens to, it’s a great marketing tool too!

Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. This is especially beneficial for call centres and customer service teams taking high volumes of calls; giving your callers a good impression of your company is paramount to the success of your business.

How many people can be queued at one time/is there a limit?

You can control 1-99+ callers in a queue at one time, as well as route calls to landlines, mobiles, and hunt groups for full call management. The queue manager is given the tools to configure where calls are diverted in the event of a queue duration or number of queued callers being exceeded. An example is that if the queued callers are unanswered by an agent after '6 minutes' in the queue, or the caller joins the queue in '21st position' then an audio can be played, voicemail capture or overflow diversion enabled.

Is there a maximum queue time limit before callers are disconnected?

There is no set maximum queue time for callers. However, you can setup your own time limit to reduce call abandonment and wait times. This can be setup with a voicemail to email solution, enabling customers to leave a message which is then converted to an .mp4 file and sent to a designated email address.

When the lines are busy, will callers hear a greeting message before queuing music begins?

Call Queuing can be setup to match your business requirements. We do recommend having a greeting message before queuing music begins such as; “Hello, thank you for calling {Company Name}, all of our agents are busy at the moment, please hold, and we will connect your call as soon as possible.”

What is displayed in the queue manager dashboard?

There are several reports available in real-time on the queue manager dashboard including number of calls, number of callers in a queue, engaged and dropped calls, and average answer time. We also offer additional features that can be added to your bespoke service requirements.

Can I record my own greeting message?

Although you are welcome to record your own greeting message, we highly recommend using our in-house team of professional voice recording artists to record your greeting, department options and voicemail scripts.

Can I access the queue manager dashboard/queue calls from my mobile?

Yes. Queues can be managed from any internet-enabled device in real-time, allowing you to manage and make changes instantly whilst on the move.

  • Call Queuing is available to any size of business
  • The queue is hosted within our network
  • The solution can be customised to suit your specific requirements
  • Music and / or announcements available
  • Enhances call handling 

Speak to the team at Telecoms World now to find out more about Call Queuing or any of our other hosted call management solutions. Don’t lose out to the engaged tone and ensure every call is answered in the most professional and efficient manner possible. Call today on 0800 774 7772.