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Call Queuing

A simple way to queue callers in the cloud

Manage where and when calls are answered 24/7
Play music or promotional information to queued callers
Configure where calls are routed based on queue volumes
Utilise a single online interface for all queue control settings
Make quick decisions based on real-time call queue data
30-day trial and Only £39.99 per month thereafter!
ACTIVATE CALL QUEUING TO YOUR INCOMING CALLS
Complete your details below and a member of our team will respond to you shortly (Mon-Fri)
Speak to Telecoms Expert, Keith Bird
"We have introduced a number of businesses to cloud-based call queuing solutions and helped to improve service levels, sales and support lines. When calls arrive at peak times or busy periods, call queuing helps to enhance the callers experience"
Keith Bird . Head of UK Sales
Never miss another business call with our call queuing service

Never miss another business call with Call Queuing

Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.

Powerful Call Queuing features for any size business

VoIP and Cloud Call Queuing
VoIP And Cloud Call Queuing
Options are available to support all calls received through a VoIP Phone System
Our Call Queue service ensures that your business can manage increased call volumes
Access the queue options in the online portal and manage at the click of a button
Our call queue service is hosted in the Cloud, for instant recovery and business resilience
Set-up maximum queue times to reduce call abandonment and wait times
Inbound Call Queuing
Inbound Call Queuing
Manage all of your calls in a call queue on any of our Inbound Number ranges
Call Queuing isn’t just for busy call centres; SMEs can take full advantage of the service
Set maximum queue time and queue length to reduce call abandonment and wait times
Introduce callers with a welcome message and guide them through the queue options
Turn the chore of keeping callers on hold in to a valuable marketing opportunity
Contact Centre Call Queuing
Contact Centre Call Queuing
Control 1 - 99+ callers in a queue and route to landlines, mobiles and hunt groups
Operate multiple call queues to manage large inbound call volumes and minimise wait times
Keep callers happy whilst waiting in the queue and play messages or music on hold
24/7 management of where and when calls are answered during specific days and hours
Direct callers to specialised departments or staff members, without needing a receptionist

Some Key Benefits of our In-Cloud Queue Manager

Advanced In-Cloud Call Queuing

The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.

Manage Queues From Any Device

Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device

Text-To-Speech Options For Immediate Release
Promote Your Company's Services

Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting

Professional Brand Image
A Better Customer Service

Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service

Increase sales by monitoring every missed call
Improve ROI

Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment

Queue Callers To Any Destination

Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system

Telecoms Tip . Call Queuing

Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.

Call Queuing - A simple way to queue callers in the cloud
A simple way to queue callers in the cloud

A Guide to Call Queuing

Our Call Queuing solutions allow your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into a queue and create a professional image with comfort messages and music on hold. Download our guide to learn more.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - Castore
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Halfords
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - Maldon Salt
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Accounts
Happy Customers
760,289
Live Services
To UK Business
5
Star Rating
Independent Reviews
20+
Years Trading
2002 - 2023

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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ACTIVATE CALL QUEUING TO YOUR INCOMING CALLS

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)