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Call Queuing without the stress

Call queuing could be a valuable asset to your company, especially if you are a business with large inbound call volumes. In-Cloud Call Queuing allows you to queue up to 500 people at a time, listening to music or promotional messages, before being transferred through to an agent. If the level of business calls that you receive requires management, our easy to use live queue screen and online portal gives you complete control.

MANAGE HIGH CALL LEVELS

Our call queue manager interface ensures that your business is capable of monitoring and controlling call volumes with the ability to make changes instantly. Routing calls to new or different destinations is just a click away.

NEVER MISS A CALL

Your callers will not get an engaged tone, even if you have limited phone lines. Increased call handling will increase productivity and therefor demonstrates a good return on investment.

TELECOMS TIP

We have an in-house team of professional recording artists to record your greeting, department options and voicemail scripts. With the latest queue solution, the recordings can also be used for promotional announcements and position prompts. For more information call our inbound specialist team.


Some Key Benefits of our In-Cloud Queue Manager

Manage customer expectation with our advance call queuing
advanced in-cloud call queuing
 Answer inbound calls automatically and holds them in a queue until the relevant person is available to assist the caller.
Monitor the status of queues in real-time from any device
MANAGE QUEUES FROM ANY DEVICE
Monitor the status of queues in real time allowing you to manage and make changes instantly from any device
Use our call queuing solution to promote offers while the customer waits
PROMOTE YOUR COMPANIES SERVICES
Play music and interval messages with promotional offers to your callers whilst they are queuing.
An effective call queueing solution demonstrates the value you put on Customer Service
a better customer service
Setting up an effective call queuing processes will allow you to demonstrate the value you place on customer service
Call queuing promotes increased productivity, which therefore demonstrates a good return on investment
good return on investment
 Increased call handling will increase productivity and therefore demonstrates a good return on investment
Our call queueing solution allows you to queue callers to multiple destinations and multiple locations
QUEUE CALLERS TO ANY DESTINATION
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office