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Call Queue System for Business Phone Lines

Never miss a call with Call Queuing, call handling capability, with the facility to play comfort messages

In-Cloud Call Queuing System
9.7 out of 10 based on 897 user ratings for Call Queuing
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Call Queuing without the stress

Call Queuing could be a valuable asset to your company, especially if you are a business with large inbound call volumes. Our hosted call queue system allows you to queue up to 500 people at a time, listening to music or promotional messages, before being transferred through to an agent. If the level of business calls that you receive requires management, our easy-to-use live queue screen and online portal gives you complete control.

No new hardware required - simply queue callers in the cloud
Increased call handling capability with queue comfort messages
Control all queue parameters to ensure callers are handled with care
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Telecoms Tip

We have an in-house team of professional voice recording artists to record your greeting, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. For more information call our inbound specialist team on 0800 774 7772.

Manage High Call Levels

Our call queue manager interface ensures that your business is capable of monitoring and controlling call volumes with the ability to make changes instantly. Routing calls to new or different destinations is just a click away.

Never Miss a Call

Your callers will not get an engaged tone, even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates a good return on investment with our call queuing system.

increase productivity and therefore demonstrates a good return on investment with our call queuing system.

Some Key Benefits of our In-Cloud Queue Manager

The call queue system allows you to answer inbound calls automatically and hold them in a queue
Advanced In-cloud Call Queuing
The call queue system allows you to answer inbound calls automatically and hold them in a queue until the relevant person is available to assist the caller
Monitor the status of call queuing in real time allowing you to manage and make changes instantly
Manage Queues from any Device
Monitor the status of call queuing in real time allowing you to manage and make changes instantly from any internet-abled device
Play music and promotional messages and special offers to your callers in the call queue
Promote your Company's Services
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
Setting up an effective call queuing processes with queue position announcements will allow you to demonstrate the value you place on customer service
A Better Customer Service
Setting up an effective call queuing processes with  position announcements will allow you to demonstrate your value on customer service
Review and simplify your call queue handling on high volume calls
Improve ROI
Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue Callers to any Destination
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system

Call Queuing. Questions and Answers

What is Call Queuing?

If your business receives high call volumes and lacks the necessary resources to answer each call immediately, Call Queuing will ensure customers don’t put down the phone and move onto one of your competitors instead! Call Queuing isn’t just for busy call centres, small businesses can take full advantage of the service too.

Why should my business have Call Queuing?

When customers call your business number they want to have their call answered as quickly and professionally as possible The difference between an engaged tone and Call Queuing is remarkable as consumers are familiar with the system which has become something of the norm for business calls. They almost expect to be automatically answered and placed in a queue, and because you can customise the messages that the caller listens to, it’s a great marketing tool too!

Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. This is especially beneficial for call centres and customer service teams taking high volumes of calls; giving your callers a good impression of your company is paramount to the success of your business.

What are the benefits of our Call Queuing system?
  • Call Queuing can be added to any of our non-geographic numbers
  • The queue is hosted within our network
  • The solution can be customised to suit your specific requirements
  • Music and / or announcements available
  • Enhances call handling 

Speak to the team at Telecoms World now to find out more about Call Queuing or any of our other hosted call management solutions. Don’t lose out to the engaged tone and ensure every call is answered in the most professional and efficient manner possible. Call today on 0800 774 7772.