Call forwarding made simple with our Call Routing solution
We have developed an intelligent Call Routing solution that enables you to capture all of your calls from anywhere, on any device, 24/7. Call forwarding is made easy and can be done with just a few clicks. You can control call destinations based on the time of day and capture unanswered calls in real-time. Call divert incoming calls to multiple mobiles or landline phone and control the number of rings before stepping to the 2nd or 3rd target. And don't worry if you’re not an IT expert, our support team can assist with call forwarding, as well as provide you with a direct line for ongoing support. Call forwarding is available to non-geographic or virtual business numbers with Telecoms World. Learn more about our Inbound Numbers.
Configure your business open hours (9:00 to 17:00), this means that calls made to your company would then arrive to a chosen landline or mobile number. Then choose where to divert calls to outside of working hours (12:00 to 8:59 and 5:01 to 23:59). If calls cannot be answered, voicemail to email can be activated instantly.
In Hours Routing
Simply open our Call Manager to access the time schedule and set business open hours. Calls in-hours can be configured to target any UK landline number (01/02) or UK mobile (07). At the click of a button your changes are saved and active.
Out of Hours Routing
Calls that are received outside of business working hours can also be captured by phone or voicemail. Ensure that you can identify the business call when answering calls outside of business hours from a mobile or home phone using the Call Whisper or DN Presentation upgrades.