Call Forwarding made simple with our Call Routing solution
If your business would benefit from an online system which allows you to control where and when business calls are answered then look no further. We have developed an intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7. Users can control call destinations based on the time of day and capture unanswered calls in real-time. Call forwarding is a way of diverting incoming calls to multiple mobiles or landline phones. Control the number of rings before stepping to the 2nd or 3rd target. Don't worry if you’re not an IT expert, our support team can assist with call forwarding, as well as provide you with a direct line for ongoing support. Call Routing is available to non-geographic or virtual business numbers with Telecoms World. Learn more about our Inbound Numbers.
Configure your business open hours, e.g, to start at 9:00 through to 17:00. This will set the system to recognise that calls made to your business number will divert to your target number (landline or mobile number) during your operational business hours.
Once settings have been configured for your 'in-hours', choose where you would like to divert calls to 'outside of working hours' i.e. from 12:00 midnight to 8:59 and also 17:01 through to 23:59. If your calls are not set to be answered outside of working hours then the voicemail to email is instantly activated, meaning that calls are captured and opportunities are not missed.