If your business would benefit from an online system which allows you to control where and when business calls are answered then look no further. We have developed an intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7. Users can control call destinations based on the time of day and capture unanswered calls in real-time. Call forwarding is a way of diverting incoming calls to multiple mobiles or landline phones. Control the number of rings before stepping to the 2nd or 3rd target. Call Routing is available to non-geographic or virtual business numbers with Telecoms World. Learn more about our Inbound Numbers.
Configure your business open hours, e.g, to start at 9:00 through to 17:00. This will set the system to recognise that calls made to your business number will divert to your target number (landline or mobile number) during your operational business hours.
Once settings have been configured for your 'in-hours', choose where you would like to divert calls to 'outside of working hours' i.e. from 12:00 midnight to 8:59 and also 17:01 through to 23:59. If your calls are not set to be answered outside working hours then voicemail to email is instantly activated, meaning that calls are captured and opportunities are not missed.
Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. From your dashboard, you can control where calls to your business phone number is diverted to, based on the time of day and can also capture unanswered calls in real-time. Call forwarding is available to multiple mobiles or landline phones, where you can control the number of rings before stepping to the 2nd or 3rd target. Never miss a business call!
Capture incoming business calls on multiple mobiles. This can be completed in your online account under "number management" where you can specify the time of day for forwarding incoming calls and to which number/s you want to forward them to. Then as soon as callers dial your business landline number, it will ring on your mobile. If you cannot answer the call, you can either divert to another number or send the call to voicemail, which is then emailed to you.