Our latest online Call Analytics platform gives you complete insight to your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business use multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response. Review the impact of your marketing/advertising across the UK with our Google Maps plugin which enables focused targeting for lead generation. Our Call Analytics package is built to give you insights into your clients' needs and staff performance.
The data made available in Call Analytics enhances call handling and customer experience. The wide range of graphs, charts and call reports provide valuable business information which can either support existing processes or refine the way that call handling staff work.
Example information available in Call Analytics includes: Missed Calls (Instantly identify calls that are not answered to call back) Simultaneous Targets (highlight the number of staff needed to manage lines during peak/off-peak hours) Target Summary (get an instant summary of call handling staff with analysis of the number of answered calls, time to
answer and call durations).
Do you measure the success of your marketing campaigns and know what calls came from those campaigns? Have you gained return on investment? There’s no point throwing money on marketing and are then not able to review if it was worth that money. Analysing the details of your telecommunication activities allows you to gain valuable market insight.
Call Analytics supply quantifiable data on your business phone numbers through an easy-to-use interface, readily accessible online to pull information quickly and never miss an opportunity.
Understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts.
With detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once.