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Call Analytics - Real-Time Call Data

Gather business call information in an easy-to-use format. Measure and improve business call handling

Never Miss Another Business Call
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What is Call Analytics?

Our latest online Call Analytics platform gives you complete insight to your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.

How do I use Call Analytics?

With detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.

Why Should I have Call Analytics?

Call Analytics supply quantifiable data on your numbers through an easy-to-use, online dashboard. Research has suggested that by giving employees access to their information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. Gather information quickly and never miss an opportunity!

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Telecoms Tip

Enhance call handling and customer experience with Call Analytics. The wide range of graphs, charts and call reports provide valuable business information which can either support existing processes or refine the way that call handling staff work.

Example information available in Call Analytics includes:

• Missed Calls (Instantly identify calls that are not answered to call back)

• Simultaneous Targets (Manage staff needed to manage lines during peak/off-peak hours)

• Target Summary (Instant summary of call handling by staff)

Guarantee Return on Investment for Marketing Campaigns

Use multiple numbers across various Ad campaigns to increase brand reach
Monitor the campaigns to identify those with the greatest and least response
Analyse where calls arrive from using the Google Maps 'heat map' tool
Re-target your marketing to the areas that show a higher Return On Investment
Repeat the advertising and analysis process to improve response and sales
Our Call Analytics package is built to give you insights into your clients' needs and staff performance.

The key benefits of using Call Analytics solution

Our graphs and charts are perfect for quick glance or to present data on marketing campaigns
Dynamic Graphs and Charts
View your incoming calls in an easy to digest format. Our graphs and charts are perfect for quick glance or to present data on marketing campaigns
Our Call Analytics gathers call information in real-time
Real-Time Call Reporting
Our Call Analytics gathers call information in real-time, allowing you to react to high call volumes or missed calls in an instant
compare your call information and marketing campaigns
Quick Data Downloads
Export your call data in either excel or CSV format. Our platform makes it easy to review and compare your call information and marketing campaigns
review marketing campaigns and boost your business processes
Easily Measure and Improve
Search by date, time and number within a range of reports. Use the data to review marketing campaigns and boost your business processes
Call Analytics is a hosted solution and stored securely in the cloud
Smart Data from the Cloud
Call Analytics is a hosted solution and stored securely in the cloud, which allows you to login and view calls from any device at anytime
gain insight to marketing campaigns, from a single promotion to a UK wide campaign
Valuable Business Insight
Use our Call Analytics to spot trends and gain insight to marketing campaigns, from a single promotion to a UK wide campaign

Call Analytics. Questions and Answers

Why should I use Call Analytics?

Do you measure the success of your marketing campaigns and know what calls came from those campaigns? Have you gained return on investment? There’s no point throwing money on marketing and are then not able to review if it was worth that money. Analysing the details of your telecommunication activities allows you to gain valuable market insight.

How do I measure marketing with Call Analytics?

Call Analytics supply quantifiable data on your business phone numbers through an easy-to-use interface, readily accessible online to pull information quickly and never miss an opportunity.

What information can Call Analytics provide?

Understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts.

With detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once.