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Call Analytics - Real-Time Business Call Data

Gather business call information in an easy-to-use format to measure and improve where and when calls arrive

Never Miss Another Business Call
9.7 out of 10 based on 897 user ratings for Call Analytics
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Real-time Call Analytics for Quick Reaction Decision Making

Our latest online Call Analytics platform gives you complete insight to your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business use multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response. Review the impact of your marketing/advertising across the UK with our Google Maps plugin which enables focused targeting for lead generation. Our Call Analytics package is built to give you insights into your clients' needs and staff performance.

Identify missed calls to ensure that clients are called back instantly
Login to the online portal and measure real-time call data in an instant
Review sales, customer service and marketing calls within minutes
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Telecoms Tip

Typically larger organisations, with multiple departments or branches, would use a Virtual Receptionist; allowing callers to select the option that they require to connect them to right team. A professional welcome creates the perfect first impression.

But start-ups and growing SME businesses are also taking advantage of a Virtual Receptionist. A professional introduction message creates the perfect impression of a business and, the experience of listening to a professional voice-artist introduction,  gives your business an edge over the competition.

Guarantee Return on Investment for Marketing Campaigns

Use multiple numbers across various Ad campaigns to increase brand reach
Monitor the campaigns to identify those with the greatest and least response
Analyse where calls arrive from using the Google Maps 'heat map' tool
Re-target your marketing to the areas that show a higher Return On Investment
Repeat the advertising and analysis process to improve response and sales
Our Call Analytics package is built to give you insights into your clients' needs and staff performance.

The key benefits of using Call Analytics solution

Our graphs and charts are perfect for quick glance or to present data on marketing campaigns
Dynamic Graphs and Charts
View your incoming calls in an easy to digest format. Our graphs and charts are perfect for quick glance or to present data on marketing campaigns
Our Call Analytics gathers call information in real-time
Real-Time Call Reporting
Our Call Analytics gathers call information in real-time, allowing your to react to high call volumes or missed calls in an instant
compare your call information and marketing campaigns
Quick Data Downloads
Export your call data in either excel or CSV format. Our platform makes it easy to review and compare your call information and marketing campaigns
review marketing campaigns and boost your business processes
Easily Measure and Improve
Search by date, time and number within a range of reports. Use the data to review marketing campaigns and boost your business processes
Call Analytics is a hosted solution and stored securely in the cloud
Smart Data from the Cloud
Call Analytics is a hosted solution and stored securely in the cloud, which allows you to login and view calls from any device at anytime
gain insight to marketing campaigns, from a single promotion to a UK wide campaign
Valuable Business Insight
Use our Call Analytics to spot trends and gain insight to marketing campaigns, from a single promotion to a UK wide campaign

Call Analytics. Questions and Answers

Why should I use Call Analytics?

Do you measure the success of your marketing campaigns and know what calls came from those campaigns? Have you gained return on investment? There’s no point throwing money on marketing and are then not able to review if it was worth that money. Analysing the details of your telecommunication activities allows you to gain valuable market insight.

How do I measure marketing with Call Analytics?

Call Analytics supply quantifiable data on your business phone numbers through an easy-to-use interface, readily accessible online to pull information quickly and never miss an opportunity.

What information can Call Analytics provide?

Understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts.

With detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once.