Our latest online Call Analytics platform gives you complete insight to your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business use multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response. Review the impact of your marketing/advertising across the UK with our Google Maps plugin which enables focused targeting for lead generation. Our Call Analytics package is built to give you insights into your clients' needs and staff performance.
Typically larger organisations, with multiple departments or branches, would use a Virtual Receptionist; allowing callers to select the option that they require to connect them to right team. A professional welcome creates the perfect first impression.
But start-ups and growing SME businesses are also taking advantage of a Virtual Receptionist. A professional introduction message creates the perfect impression of a business and, the experience of listening to a professional voice-artist introduction, gives your business an edge over the competition.
Do you measure the success of your marketing campaigns and know what calls came from those campaigns? Have you gained return on investment? There’s no point throwing money on marketing and are then not able to review if it was worth that money. Analysing the details of your telecommunication activities allows you to gain valuable market insight.
Call Analytics supply quantifiable data on your business phone numbers through an easy-to-use interface, readily accessible online to pull information quickly and never miss an opportunity.
Understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts.
With detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once.