How do IVR systems work?
An IVR system allows callers to select a choice of up to 10 telephone keypad options, so that they can be directed to the right department. Allowing businesses to route business calls based on what the customers are calling for.
How much does it cost to set up an IVR?
Telecoms World offer a FREE 30 day trial on our IVR service, then the cost is as little as £1 per day to have calls professionally answered.
How can messages be recorded for an IVR?
IVRs allow you to record your own greetings should you wish, or we offer professional recording artists to record your messages and prompts so, that when your customers call your company, they have a more personalised experience.
Handle high call volumes with and IVR?
IVR systems allows your business to easily handle high call volumes and divert your callers to the most appropriate department or the agent that is most qualified to meet their needs. .
Improve your business image with an IVR
Startups, sole-traders and smaller companies can use IVRs to make it appear that their company is larger and more established than it actually is. Even if you only have one or a few people in your company, you can configure your IVR options that allow your callers to talk to sales, support, marketing or technical support, etc. Regardless of what IVR option the caller choses, they will be forwarded to the person on your team assigned to answer those particular calls; even if it's just you!.
The benefits of using an IVR are remarkable and ROI huge!
∙Increase customer service efficiency with an IVR
∙Increase first contact resolution with an IVR
∙Increase agent and company efficiency with an IVR
∙Reduce operational costs with an IVR
∙Increase professionalism with an IVR
∙An IVR is a sound investment with huge ROI
∙Increase customer satisfaction with an IVR