Having an IVR works well even if you’re the sole member of
the company with clients experiencing a highly professional introduction to your business, giving you the edge over the competition. Calls can be diverted to relevant staff members
or all options can lead to just one phone allowing you to
appear bigger than you actually are.
Our platform allows you to take complete control of your incoming calls at the click of a button. Simply design how you would like callers to be welcomed and then routed to the correct department or branch of your business. From the small business looking for the corporate edge, up to the big business controlling a high call volume. Our IVR is tailored to meet your needs.
At Telecom World we have been designing, building, and implementing IVR customer contact solutions since 2002. We have an enviable client list including public sector, financial services, charity, and retail. See a brief snapshot of some of the services below...
If you are a company with multiple departments or office locations you need more than just one set of options to discern how best to deal with the caller. Perhaps you can deliver information in multiple languages or have an automated payment line, both of which would require their own set of options. A multi-level IVR enhances your corporate image and ensures the highest levels of customer service and satisfaction every time.
Operating multiple call queues helps to manage large inbound call volumes and minimise wait times. You can also create revenue by advertising products and services to a captive audience. According to survey by Telemarketing Magazine 1 in 5 callers make a decision to buy based on information they heard while on hold, so turn the chore of keeping callers on hold into a valuable marketing opportunity.
There is nothing that fills business owners with dread more than becoming PCI Compliant. The process can be painful and very costly which is why companies tend to steer away from handling client payment data over the phone. The Cloud gateway makes things simple. It creates a secure environment over the phone where clients can disclose their bank details without that data ever becoming visible to an operator, or passed through company hardware.
Whether it is to monitor and coach your employees in order to improve their performance, implement stringent controls, or stay legally protected. The inbound call recording software is activated as soon as a call is made to your business. Your callers may hear your welcome message where you can inform them that calls may be recorded. The call carries on as normal with both sides of the conversation being recorded until the call is terminated.
Mid Call Transfer allows answered calls to be transferred out to another destination number, without the need for an additional phone line or having to pay for the cost of making a second call. The service is simple and allows you to transfer calls to any landline, mobile or even to destinations abroad. We provide our Mid-call transfer service to orginisations such as Transport for London, NHS Berkshire and muliple SME’s across the UK.