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IVR - Interactive Voice Response
Make the Perfect First Impression

9.7 out of 10 based on 749 user ratings for Interactive Voice Response - IVR

Try our award-winning IVR service FREE for 90 Days

Direct callers quickly to correct team members with an IVR
Control up to 10 IVR department options from an online dashboard
Greetings and messages recorded by professional voice artists
Try our award-winning IVR service FREE for 90 days. Find out more today!
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Customers decide a lot about your business by the way they are greeted and handled over the phone. So make the best first impression you can by using our IVR solution.

An Interactive Voice Response, or IVR, enables your customers to connect with the right person or department of your business by pressing the number buttons on their
telephone keypad. Allowing you to route business calls based on what your customers are calling you for.

An IVR eliminates the need of multiple diverts, extended wait times or just no answer. Professional voice artists are also available to record your greetings and messages;
allowing you to set the perfect tone for your business telephony.

An Interactive Voice Response, or IVR, enables you to divert callers and connect them with the right person or department quickly and professionally

MANAGE BUSINESS CALLS

You can script and design what your clients hear on your IVR, allowing you to 
control how clients interact and engage with your brand 24/7.

COMPLETE ONLINE CONTROL

Our online dashboard (shown below) allows you to amend your call forwarding
settings on your IVR, from any device. Changes are live instantly.

DIVERT CALLERS WITH UP TO 10 OPTIONS

Control up to 10 IVR department options with the ability to select landline 
or mobile targets for divert your calls to, all managed online.

Telecoms Tip

Having an IVR works well even if you’re a sole trader. Your callers will experience a highly professional introduction to your business and give you the edge over your competition. All calls and options can be diverted to just your phone, allowing you to appear like a more established business. Or, if you have grown in size, have calls diverted to relevant employees or offices. It's all possible with an IVR!

Settings on your IVR, can be managed from any device. Changes are live instantly.

Configure the perfect IVR solution

Our online dashboard platform allows you to take complete control of your incoming calls at the click of a button. Simply design your professional IVR by how you would like callers to be welcomed and then how they are diverted to different departments or employees of your business. From the small business looking for the corporate edge, up to the big business controlling a high call volume, our IVR is tailored to meet your needs.

Our professional IVR is tailored to meet your needs.

The benefits of using an IVR solution

Callers interact with the IVR and listen to pre-recorded  voice prompts

PRESS 1 FOR MORE SALES

Callers interact with the IVR and listen to pre-recorded
voice prompts to navigate to the correct department
using their telephone keypad

Set the right tone of voice for your business on your IVR.

PROFESSIONAL Recordings

Set the right tone of voice for your business on your IVR. Welcome greeting, department options and busy messages are recorded by professional voice artists

An IVR allows you to handle higher call volumes much easier.

THRIVE WITH HIGHER CALL VOLUMES

An IVR allows you to handle higher call volumes much easier. Calls are immediately directed to the correct department and your customers are kept happy

Make a great first impression with your customers. An IVR will always greet your callers

FIRST IMPRESSIONS COUNT

Make a great first impression with your customers. An IVR will always greet your callers and present your company as professional and well established

Your IVR is easy to use and reliable.

ENHANCED CUSTOMER SATISFACTION

Because your IVR is easy to use and reliable, your customers will always be diverted to the correct member of staff or department by pressing the correct option

Your company can become more efficient with an IVR.

REDUCE COST AND IMPROVE EFFICIENCY

Your company can become more efficient with an IVR. Simply because your callers are talking to the correct member of staff or department much quicker

More Info on IVR

How do IVR systems work?

An IVR system allows callers to select a choice of up to 10 telephone keypad options, so that they can be directed to the right department. Allowing businesses to route business calls based on what the customers are calling for.

How much does it cost to set up an IVR?

Telecoms World offer a FREE 30 day trial on our IVR service, then the cost is as little as £1 per day to have calls professionally answered.

How can messages be recorded for an IVR?

IVRs allow you to record your own greetings should you wish, or we offer professional recording artists to record your messages and prompts so, that when your customers call your company, they have a more personalised experience.

Handle high call volumes with and IVR?

IVR systems allows your business to easily handle high call volumes and divert your callers to the most appropriate department or the agent that is most qualified to meet their needs. .

Improve your business image with an IVR

Startups, sole-traders and smaller companies can use IVRs to make it appear that their company is larger and more established than it actually is. Even if you only have one or a few people in your company, you can configure your IVR options that allow your callers to talk to sales, support, marketing or technical support, etc. Regardless of what IVR option the caller choses, they will be forwarded to the person on your team assigned to answer those particular calls; even if it's just you!.

The benefits of using an IVR are remarkable and ROI huge!

Increase first contact resolution with an IVR
Increase customer service efficiency with an IVR
Increase agent and company efficiency with an IVR
Reduce operational costs with an IVR
Increase professionalism with an IVR
Increase customer satisfaction with an IVR
An IVR is a sound investment with huge ROI.