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Create a true contact centre to support your business at minimal expense.

Whether you have desk based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst also reducing costs. And because the system is cloud based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations as well as businesses in rapid growth or with changing infrastructures.

 

IT'S AMAZING WHAT YOU CAN DO WITH A HOSTED CONTACT CENTRE

  • Improve collaboration between sales, marketing and customer service teams, increasing productivity and profitability across your organisation.
  • Boost customer satisfaction through better first contact, fewer data entry errors and lower average call handling time.
  • This is the ultimate solution for easy call management and flexible control of multi-site agents and remote workers.

We have worked with Telecoms World on several projects, each of these have improved how our departments manage calls. It is great to know we have a knowledgable and supportive communications provider and look forward to take further advantage of their hosted telephony services.

Khuram Afzal IT Project Manager - NHS Foundation Trust

Hosted Contact Centre chosen by:

Transport For London
NHS
Global Personals
Talk Talk Business

The Key Benefits of our Hosted Contact Centre

Control your calls at any time on any device
MANAGE INBOUND CALLS 24/7
Take advantage of call control at any time with online access to divert calls during work hours, out of hours and weekends
Instant control through our cloud contact centre
ENHANCED CLOUD CONTROL
IVRs, Queues and Hunt Groups are created and managed in the cloud. You can simply edit the feature and the calls are re-routed
Monitor your calls in real-time from a single hosted platform
WALLBOARD CALL STATISTICS
Real-time monitoring of your incoming calls from a single platform. If you can measure the data you can improve your processes
Efficiently manage your agents call routing whether office based or home worker staff
QUICK & EASY AGENT CONTROL
Your office based and homeworker staff have the ability to login to the system at any time, and you can audit their calls
Create a great first impression with a branded welcome message
PERFECT FIRST IMPRESSION
Introduce callers to your company with a branded welcome message to guide callers to the correct branch or department
Our cloud based call centre means complete resilience and control of calls
COMPLETE DISASTER RECOVERY
Our contact centre solution is hosted in the cloud meaning complete resilience and control of calls should your line fail