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Hosted Contact Centre Service

Increase productivity and reduce costs with a call centre, connecting multi-sites, home agents and remote workers

Support your business with our Contact Centre
9.7 out of 10 based on 897 user ratings for Hosted Contact Centre
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Create a true contact centre to support your business at minimal expense.

Whether you have desk based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. And because the system is cloud based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations as well as businesses in rapid growth or with changing infrastructures.

Monitor incoming calls and agent call handling with a live call dashboard
Add agents to call queues and hunt groups to handle high volumes
The Award-winning solution is used by NHS divisions across the UK
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Increase Productivity

Improve collaboration between sales, marketing and customer service teams, increasing productivity and profitability across your organisation.

Customer Satisfaction

Boost customer satisfaction through better first contact, fewer data entry errors and lower average call handling time.

Unparalleled Flexibility

This is the ultimate call centre service for easy call management and flexible control of multi-site agents and remote workers.

Improve collaboration between sales, marketing and customer service teams with a hosted contact centre

It's amazing what you can do with a Hosted Contact Centre

We have worked with Telecoms World on several projects, each of these have improved how our departments manage calls. It is great to know we have a knowledgable and supportive communications provider and look forward to take further advantage of their hosted telephony services.

Khuram Afzal IT Project Manager - NHS Foundation Trust

Hosted Contact Centre chosen by:

Increase productivity and profitability across your organisation with a hosted contact centreIncrease productivity and profitability across your organisation with a hosted call centreWith a hosted contact centre, improve collaboration between sales, marketing and customer service teamsBoost customer satisfaction through better first contact with a hosted contact centre

The Key Benefits of our Hosted Contact Centre

Take advantage of call control at anytime with online access to your call centre service
Managed Inbound Calls 24/7
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends
IVRs, Call Queues and Hunt Groups for your call centre are managed in the cloud
Enhanced Cloud Control
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes
The hosted Contact Centre provides real-time monitoring of your incoming calls
Wallboard Call Statistics
The hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business
Your office based staff and home workers can login to the hosted contact centre at anytime
Quick & Easy Agent Control
Your office based staff and home workers can login to the hosted contact centre at anytime. Add or remove users, audit their calls and review activity
guide callers to the correct department in your call centre using the device keypad
The Perfect First Impression
Introduce callers to your company with a branded welcome message to guide callers to the correct department in your call centre using the keypad
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls
Complete Disaster Recovery
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed

Contact Centre. Questions and Answers

What is a Hosted Contact Centre?

Imagine a call centre online where agents can simply log-in and take calls anywhere!Having the function of staff simply logging-in online and becoming an active agent within an inbound group, allows agents to proactively reach out to customers whilst managing and exceeding inbound service levels. Imagine those agents being distributed around the office, the country or the world, allowing them to take live calls as if they were in the office.

What business would benefit from a Contact Centre solution?

If you have multiple staff that are required to answer business calls, do you have the ability to connect them wherever they are – office, on-site or home based? Turn your call centres into true contact centres with a Hosted Contact Centre add-on with VoIP. The system is cloud based and allows agents to be active from any location. This is the ultimate solution for easy call management and flexible control of multi-site agents and remote workers. Once logged in to the system, they will be added to the “hunt” queue depending on your chosen configuration.

What are the Benefits of a Hosted Contact Centre?
  • By merging email, web chat and customer call backs with intelligent call routing, you can create a Hosted Contact Centre at minimum expense.
  • Ideal for call centres of all sizes as well as businesses in rapid growth or with changing infrastructures.
  • Boosting customer satisfaction with fewer data entry errors and lower-than-average call handling time will empower your workforce to connect seamlessly in to the business.
  • Improving efficiency and customer service levels, which can only lead to more sales!