What is a Hosted Contact Centre?
Imagine a call centre online where agents can simply log-in and take calls anywhere!Having the function of staff simply logging-in online and becoming an active agent within an inbound group, allows agents to proactively reach out to customers whilst managing and exceeding inbound service levels. Imagine those agents being distributed around the office, the country or the world, allowing them to take live calls as if they were in the office.
What business would benefit from a Contact Centre solution?
If you have multiple staff that are required to answer business calls, do you have the ability to connect them wherever they are – office, on-site or home based? Turn your call centres into true contact centres with a Hosted Contact Centre add-on with VoIP. The system is cloud based and allows agents to be active from any location. This is the ultimate solution for easy call management and flexible control of multi-site agents and remote workers. Once logged in to the system, they will be added to the “hunt” queue depending on your chosen configuration.
What are the Benefits of a Hosted Contact Centre?
∙ By merging email, web chat and customer call backs with intelligent call routing,you can create a Hosted Contact Centre at minimum expense.
∙ Ideal for call centres of all sizes as well as businesses in rapid growth or with changing infrastructures.
∙ Boosting customer satisfaction with fewer data entry errors and lower-than-average call handling time will empower your workforce to connect seamlessly in to the business.
∙ Improving efficiency and customer service levels, which can only lead to more sales!