Hosted telephony, which can also be referred to as cloud telephony or hosted VoIP, is where a business phone system is hosted in the cloud with online access. Have the freedom to use a variety of devices to make and receive calls, including desk phones, computers or laptops and smart phones.
With hosted telephony, it doesn’t matter where a phone actually is – a VoIP telephone can be used on any device where there is internet connection. This geographical independence means that achieving business continuity and having a disaster recovery solution is possible – without additional cost.
The main advantage of VoIP is the cheaper option for the phone calls. But another key advantage is being able to combine phone calls with business data. Link offices, mobile phones and home workers on to one simple, easy-to-use system. Opting for a Hosted Phone System also allows you to handle calls with a professional greeting, a range of options to direct callers to the correct department and a queuing system to handle high call volumes.