What is Hosted Telephony / VoIP?
Hosted Telephony or VoIP (pronounced 'voyp') stands for voice over Internet protocol. It can mean different things to different people but basically means ‘voice transmitted over a digital network’. The Internet isn't strictly necessary for VoIP but it is necessary for VoIP technology to use some of the same protocols that the Internet uses. A protocol is a set of rules used to allow orderly communication, therefore, voice travels by way of the same protocols used on the Internet.
The Internet protocols are the basis of IP networking, which supports corporate, private, public, cable, and even wireless networks. VoIP unites an organisation's many locations, including mobile workers, into a single converged communications network and provides an unparalleled range of telephony support services and features.
Unlike traditional systems VoIP is not a box in the back room of your office sending and receiving signals, with VoIP it all comes from you. It improves the way you interact with your client base, it strengthens the impact you have on your market. It is ultimately the catalyst for growing your business.
Can VoIP integrate with my CRM?
CRM Integrator is a powerful piece of software that unites your CRM software (customer relationship manager software) with your phone system. Compatible with over 20 of the top CRM packages, CRM Integrator helps users to be even more efficient and productive by integrating with an Outlook program, making contacts easily accessible and dial-able from Outlook and the desktop
Integrating your phone system with a CRM platform and existing business systems increases efficiency levels and maximises interactions with staff and clients by managing all incoming and outgoing calls. Handle calls and instantly flag agent interactions through emails and notes in the CRM Accessing key features, with settings such as finding and dialling contacts being very quick and easy; helping users to work more efficiently and be more productive.
VoIP completely integrates with your existing CRM platform and allows you to control the service from your desktop without having to log in to the portal or navigate through phone menus. At the point a client calls into the business, a screen pop up will show all relevant client information so that you can ensure that each and every one of the calls is answered professionally and efficiently.
With previous notes available on screen and the function of further note taking, screen pop-ups eliminate clicking from one screen to another. CRM integrations means that screen popping and Click-to-Dial functions can be achieved easily through an VoIP Phone System.
Cloud Hosted Disaster Recovery with VoIP
The thing that separates VoIP from earlier telephony technologies is that it doesn’t care where the end user’s telephone actually is – a VoIP telephone can be plugged into any internet connection anywhere. This geographical independence means that the hardest part of achieving a continuity and disaster recovery solution for your business is solved – without additional cost. If your office is inaccessible, go home and use your phone from there – it will work exactly as it did in your office.
There’s no one best solution to apply VoIP as part of contingency planning because budget and existing infrastructure affect decisions. The versatility of VoIP can be applied to all scenarios, ranging from voice routed through an existing IP private branch exchange (PBX) to an all-cloud solution.
Manage Inbound calls to staff, departments & multiple offices
A Receptionist console through a VoIP Phone Sysem can manage multiple calls through an easy to use web interface; ensuring that every one of your calls is answered or re-routed professionally and efficiently. Take full control over incoming calls to single or multiple sites with access and control of up to 800 directory contacts as well as improve customer service with features including queue management, caller notes and email management.
Help yourself or your staff to manage calls with a couple of clicks. Additional features are also available such as the ability to attach a caller to a specific extension for when it becomes available, through to managing ad-hoc conference calls or adjusting the order of callers in a queue
Hot desking and home working made easy with VoIP
Having a mobile application and desktop plugin offers complete control of incoming and outgoing calls at your fingertips. The extensive range of cutting-edge features from a VoIP Phone System can be edited at the click of a button, even if you are on the move! The platform is cloud based and accessible from any internet enabled device. With simplified control of voicemail, conferencing, messaging, call recording, email and so much more; using one intuitive interface to communicate with clients and staff in an instant.
It’s simple to transfer calls between locations using the keys on the telephone; callers are played music while the transfer takes place. And making & receiving calls away from a desk with a headset or mobile means staff can handle calls more efficiently, productivity levels are improved and your time is better spent on other areas of the business.
The online portal with VoIP means all your calls controlled in one interface
A VoIP Phone System gives you the capability to change and review any of your telecom products as and when you choose, with instant implementation will have a huge impact on the productivity of your business.
You can gain complete visibility of your business calls to measure and improve sales, service levels and understand your business calls with real-time analysis. Control up to 10 department options with the ability to divert to landline or mobile numbers and welcome callers with a bespoke introduction and options message. Also capture any messages received outside of business hours with all voicemails sent straight to your inbox.
Scale your business up or down - Anytime with VoIP
Traditional phone calls work by allocating an entire phone line to each call. With VoIP, voice data is compressed and, with VoIP on your computer network, you can add telephones and increase call capacity without running additional cabling. Because a VoIP-enabled system is based on software rather than hardware, it is easier to manage and maintain the system. VoIP treats voice as if it were any other kind of data, so users can attach documents to voice messages or participate in virtual meetings using shared data and video-conferencing.
Because VoIP is based on a software solution, certain IPBXs (VoIP exchanges) evolve easily with software updates. New features will be available to increase user performance and there is no longer any question of an obsolete system.