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Monitoring & Reporting

Efficient reporting tools for complete insight into your business communications

Enhance customer experience with advanced reporting
Book a demo or call us on Freephone 0800 043 3146
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Leading Cloud PBX Phone Systems from £6.50 per user

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Take advantage ofTake advantage of Wildix Monitoring & Reporting Wildix Monitoring & Reporting

Gather Business Communication Analytics in an Easy-to-Use Format

Enhance call handling and customer experience with Wildix's advanced monitoring and reporting. The range of graphs, charts and call reports provide your business with valuable information such as number called / received, duration and costs of all calls; supporting and refining existing call handling processes.

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Take Advantage of Wildix Monitoring & Reporting

Review call logs in an easy-to-use format with Wildix graphs and charts
Graphs and Charts
Review call logs in an easy-to-use format. Wildix graphs and charts are perfect for in-depth information
Wildix reporting gathers call information in real-time
Real-Time Call Reporting
Wildix reporting gathers call information in real-time; react to high call volumes or missed calls instantly
Search by date, time and number within a range of Wildix reports.
Measure and Improve
Search by date, time and number within a range of reports. Use the data to boost business processes
Use monitoring and reporting to spot trends and gain insight into marketing
Valuable Business Insight
Use monitoring and reporting to spot trends and gain insight into local and national marketing campaigns
Monitor with Wildix to improve ROI
Improve ROI
Monitor which campaigns receive the greatest response and target your marketing to guarantee ROI
Increase customer satisfaction with Wildix
Customer Satisfaction
Analyse communication activities to gain valuable market insight and increase customer satisfaction
Quantifiable data on your business calls through Wildix simple interface
Analyse the Data
Quantifiable data on your business calls through Wildix simple interface. Log-in from any device anytime
Review your communcations data with Wildix 24/7
24/7 Access
Review your communcations data on the Wildix easy-to-use platform; with online management 24/7 365

Enhance Call Handling with Wildix Advanced Monitoring and Reporting

Analysing the details of your telecommunication activities allows you to gain valuable market insight.
Understanding the level of customer response can help you determine what worked best.
Measure the success of your marketing campaigns understand return on investment.
Improve staff call handling and customer experience with Wildix's advanced monitoring and reporting.
Download our 2019/20 guide to Wildix
Communicate with clients and staff using the latest technology

Unified Communications and Collaboration (UC&C) is the architecture that allows you to call, email, chat, share your screen, send documents, make video calls and more…all from a single interface.

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Download our 2019/20 guide to Wildix

UK's Leading Cloud PBX System Provider

With the Kite widget, a web visitor can just open a webpage, see if any operators are available and have direct access to the information they need, wherever they are, from any device. It has really increased engagement with our customers and conversion rate!
The Wildix BYOD Application has been integral to our business. With many office-based, remote and field-based workers in our business, we can communicate with everyone like they are in the office. We can see their geo-location and know their availability in an instant.
Our goal was to operate with a more advanced and innovative phone system for our business. With Wildix Cloud PBX, we can unify calling, emailing, chat, screen-share, sending documents, video calls and so much more, wherever our employees are working - office, remotely, another location and from any device.
We were looking to offer an innovative service to communicate better with our staff and clients. An online SMS gateway is a great web-based platform that our business can use to send text messages to employees and for sending mass SMS marketing campaigns.
Everything is perfect and we definitely recommend Telecoms World. Very helpful and customer-focused. Do not hesitate if you want to choose them for your business' solutions.

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