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UK's Leading Cloud Based VoIP Phone System from £7.99*

Together we can build a phone system package that is bespoke to your business

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We have over 1000 5 star reviews on trustpilot
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Best-in-class Hosted VoIP Phone System

At Telecoms World we specialise in telephony solutions and all of our numbers are hosted within a cloud system, meaning not only will your business save on monthly call costs from the get go, but enjoy peace of mind knowing you will receive the latest telecoms updates at the click of a button. With hosted telephony, employees at home or on remote location are connected seamlessly.

Our hosted VoIP Phone System comes highly recommended by SMEs and corporations across the UK, if you have 3 staff or 500 staff, our phone system provides simple online management, unrivalled stability and future proof functionality.

FREE handsets available from Cisco™ and Polycom™
Low cost, high quality calls. Less that 1p per minute
Award-winning hosted phone system
Flexible call management
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Award-winning Hosted Phone System

Dedicated Account Management

UK Based Sales and Support Teams

Thousands of Users across the UK

Rated 5 Star on Trustpilot

The UK's Leading VoIP phone system from £6.

Take advantage of the features of our Hosted VoIP Phone System

Access your VoIP phone system through our secure and easy to use online portal
Real-time Wallboard
Quantifiable data on your numbers through an easy-to-use interface. Present information quickly and analyse call volumes, outcomes and staff
Our VoIP phone system makes it easy to record your calls across multiple users
Smart Call Recording
TWcloud Phone System makes it easy to record your calls across multiple users, company branches and call centres and store them for future review
Manage all calls with a hosted VoIP phone system with a range of flexible call handling solutions
Flexible Call Management
Manage all calls within the TWcloud Phone System with a range of flexible call handling solutions. Fully customisable and tailored to suit your needs
Empower your staff and give them complete control over incoming and outgoing calls through our VoIP phone system
Softphone Application
Empower your staff and give them complete control over incoming and outgoing calls with a handy, VoIP Phone System App to control calls
Integrate your existing CRM with our VoIP phone system
Improve ROI
Be a market leader in customer satisfaction by integrating your existing CRM with our VoIP Phone System - we integrate with over 50 CRM systems
The Receptionist Console with a hosted VoIP phone system will allow you to monitor and control
Online Receptionist Console
Our Receptionist Console will allow you to monitor and control wait time, prioritise calls and manage queues to handle calls more efficiently - All with VoIP

Learn why Telecoms World are the leading provider in VoIP for Business

VoIP for Business. Questions and Answers

What is Hosted Phone System?

Hosted Telephony or VoIP (pronounced 'voyp') stands for voice over Internet protocol. It can mean different things to different people but basically means ‘voice transmitted over a digital network’. The Internet isn't strictly necessary for VoIP, but it is necessary for VoIP technology to use some of the same protocols that the Internet uses. A protocol is a set of rules used to allow orderly communication, therefore, voice travels by way of the same protocols used on the Internet.

The Internet protocols are the basis of IP networking, which supports corporate, private, public, cable, and even wireless networks. VoIP unites an organisation's many locations, including mobile workers, into a single converged communications network and provides an unparalleled range of telephony support services and features.

Unlike traditional systems, a hosted VoIP Phone System is not a box in the back room of your office sending and receiving signals; with VoIP it all comes from you. It improves the way you interact with your client base, it strengthens the impact you have on your market. It is ultimately the catalyst for growing your business.

Cloud Hosted Disaster Recovery with VoIP

The thing that separates VoIP Phone Systems from earlier telephony technologies, is that it doesn’t care where the end user’s telephone actually is – a VoIP telephone can be plugged into any internet connection anywhere. This geographical independence means that the hardest part of achieving a continuity and disaster recovery solution for your business is solved – without additional cost. If your office is inaccessible, go home and use your phone from there – it will work exactly as it did in your office.

There’s no one best solution to apply VoIP as part of contingency planning, because budget and existing infrastructure affect decisions. The versatility of a hosted VoIP Phone System can be applied to all scenarios, ranging from voice routed through an existing IP private branch exchange (PBX) to an all-cloud solution.

Manage Inbound calls to staff, departments & multiple offices

A Receptionist console through a hosted VoIP Phone System can manage multiple calls through an easy to use web interface; ensuring that every one of your calls is answered or re-routed professionally and efficiently. Take full control over incoming calls to single or multiple sites with access and control of up to 800 directory contacts as well as improve customer service with features including queue management, caller notes and email management.

Help yourself or your staff to manage calls with a couple of clicks. Additional features are also available such as the ability to attach a caller to a specific extension for when it becomes available, through to managing ad-hoc conference calls or adjusting the order of callers in a queue

The online portal with VoIP means all your calls controlled in one interface

A VoIP Phone System gives you the capability to change and review any of your telecom products as and when you choose, with instant implementation will have a huge impact on the productivity of your business.

You can gain complete visibility of your business calls to measure and improve sales, service levels and understand your business calls with real-time analysis. Control up to 10 department options with the ability to divert to landline or mobile numbers and welcome callers with a bespoke introduction and options message. Also capture any messages received outside of business hours with all voicemails sent straight to your inbox.

Scale your business up or down - Anytime with VoIP

Traditional phone calls work by allocating an entire phone line to each call. With VoIP, voice data is compressed and, with VoIP on your computer network, you can add telephones and increase call capacity without running additional cabling. Because a VoIP Phone System is based on software rather than hardware, it is easier to manage and maintain the system. VoIP treats voice as if it were any other kind of data, so users can attach documents to voice messages or participate in virtual meetings using shared data and video-conferencing.

Because VoIP is based on a software solution, certain IPBXs (VoIP exchanges) evolve easily with software updates. New features will be available to increase user performance and there is no longer any question of an obsolete system.