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The key features of a hosted phone system in the cloud

Businesses that have taken their phone system to the cloud are experiencing more than cost saving benefits.

Hosted VoIP phone systems - a feature rich and resilient solution
Easy-to-use and hassle-free functionality from an online interface
Manage and monitor business calls at the click of a button
Real-time Wallboard

Real-time Wallboard

Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction. Call statistics supply quantifiable data on your numbers through an easy-to-use interface readily accessible online; pull information quickly and never miss an opportunity.

Instant anaysis of call handling KPI's against customer service, sales and support staff

Custom views with reporting that meets your own business requirements

Monitor marketing success and return on investment at a glance

real-time wallboard
Call Recording Solution

Call Recording Solution

One of the most cost effective ways to enhance your business is to record your staff calls. Well handled calls and those that require improvement can be used for staff training and productivity. Compliance is often a further reason to record calls, for fault resolution and dispute handling. Record calls across multiple users and departments through our online portal.

Recordings are available within the online portal instantly for playback and review

Recordings can be download in a high quality format for storage or as an email attachment

Choose which of your agents, departments or branches to record incoming and outgoing calls

Call recording
Easy Call Management

Easy Call Management

Manage how your business calls are answered during the day and out of hours. We give you access to your phone system through an online portal which is simple to log in to, edit your preferences and save the changes. As the portal is online, you can take control from any desktop, tablet or mobile device. Making your telecoms setup simple and cost-effective.

Manage where and when calls are answered at any time in the day *24 / 7 management

Add and remove your staff from call hunt groups, queues, departments and branches

Take complete control of calls and remove the need for IT staff or engineers to make updates

call management
Complete System Integration

Complete System Integration

Your company CRM or stock and ordering system is the most powerful cog in your business as it contains all your customer information and helps your staff to interact seemlessley with your client. Our system generates live in-call screen popups which can guide the agent through the client's history. Allowing you to build deeper relationships with your clients.

Integration with a wide range of 3rd party CRM solutions and business systems

Log calls into your CRM system and help your staff to handle the callers requirements

Answer calls with the callers name (should they already be a client) and improve your service

crm integration
Softphone Capabilities

Softphone Capabilities

Managing a modern day workforce demands flexibility and our softphone plugin allows just that. The softphone provides your staff with the functionality to handle incoming and outgoing calls no matter their location or which device is available with internet access. Giving flexibility of staff not being tied to a desk or conventional hours. 

Download the mobile application or desktop plugin for your host-desking or remote staff

Access a ligher version of the full system online control with the softphone solution

Empower staff and offer the freedom and flexibility to answer calls anywhere

softphone application
Receptionist Console

Receptionist Console

It is the most cost effective and effortless way of managing business calls across staff, departments, multiple offices, branches and businesses. Ensure that every one of your calls is answered professionally and efficiently with our hosted receptionist console; prioritise calls, manage queues and monitor wait times through your phone system.

Control and manage multiple calls and conference calls from a single online portal

Functionality to add caller notes and email management in just a few clicks

Manage 50 calls at any time and access the staff directory with caller availability

receptionist console