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BRONZE

£

11.99

PER
MONTH

FREE CONNECTION

SPECIAL OFFER

SILVER

£

6.99

*
PER
MONTH

FREE CONNECTION

GOLD

£

19.99

PER
MONTH

FREE CONNECTION

PLATINUM

£

29.99

PER
MONTH

FREE CONNECTION

tariff description
Online Portal
NO
YES
YES
YES
 
Our easy to use interface allows you to login and control your business calls from any web enabled device. Setup phones and staff correctly with the best features to efficiently answer calls. At the click of a button your updates are saved and activated on the phone system. Gold and Platinum (Includes platform access for company level and individual users.)
tariff description
Call Management
NO
YES
YES
YES
 
Ensure that callers experience the highest level of customer service and support using our range of management solutions. The call management features include IVR (Auto Attendant), Schedules, Hunt Groups. Silver (1 IVR, 1 Schedule, 5 Hunt Groups) Gold (2 IVR, 2 Schedule, 10 Hunt Groups) Platinum (3 IVR, 3 Schedules, 15 Hunt Groups) You also receive voicemails, configurable announcements and call notify as standard.
tariff description
Inclusive minutes
to landline
NO
500 MINUTES
1000 MINUTES
UNLIMITED MINUTES
 
Calls made by your business to UK landline local and national numbers can be made within our inclusive minute bundles. Silver (500 Minutes) Gold (1000 Minutes) Platinum (Unlimited Minutes*) Calls outside of the minute bundle allocation are changed at 1p per minute. *Fair usage policy applies.
tariff description
Inclusive minutes
to Mobile
NO
NO
1000 MINUTES
UNLIMITED MINUTES
 
Calls made by your business to UK 07 numbers from the leading network providers EE, Vodafone, O2, 3 Hutchinson can be made within our inclusive minute bundles. Gold (1000 Minutes) Platinum (Unlimited Minutes*) Calls outside of the minute bundle allocation are changed at 7p per minute. *Fair usage policy applies.
tariff description
Call Statistics
NO
NO
YES
YES
 
View your company calls in an instant with table format data and graphs/charts for clarity on call volumes. Identify missed calls, peak/off peak times of day and measure marketing performance. Use the data to measure and improve how your team work, to provide a higher level of service to your clients.
tariff description
Call Recording
NO
NO
NO
YES
 
Record your calls for compliance, market monitoring or simply to promote staff training and productivity. Our IP system makes it easy to record calls across multiple users and hunt groups through our online portal. Give your workforce access to quick controls through their own user dashboard allowing them to pause or stop recording during an active call.
tariff description
Call Divert
NO
YES
YES
YES
 
Allows users to change the original routing plan of their numbers to an alternate destination number i.e Mobile Number
tariff description
Mobile Twinning
NO
YES
YES
YES
 
Twinning is a service that allows a user to use their mobile phone to behave as if it was part of the Horizon Company. For example, if someone calls your Horizon handset and you've got twinning enabled to a mobile phone, your mobile will ring at the same time as your Horizon handset, allowing you freedom to answer your calls from anywhere. (please note mobile twinning charges vary dependent on your call package)
tariff description
Do Not Disturb
NO
YES
YES
YES
 
Do Not Disturb (DND) allows users to set their phone as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface or by pressing the DND button on phones which support it.
tariff description
Time of Day Routing
NO
YES
YES
YES
 
Schedules allows you to define events so that some of the Horizon features can be different depending on the time and/or day, such as opening and closing hours. You can make these events a regular occurrence or you can also set up Holiday events to allow for different routing during different times of the year.
tariff description
Hunt Groups
NO
YES
YES
YES
 
A call group which routes calls to multiple users dependent one the ring type selected. Silver (1), Gold (3), Platinum (5).
tariff description
Simultaneous Calls
NO
NO
YES
YES
 
Sends calls to all listed users at the same time, once the call has been answered the remaining calls to other users are released.
tariff description
IVR (Auto Attendent)
NO
NO
YES
YES
 
Auto Attendant feature allows callers to you company to be automatically transferred to a internal user, group or external number without the intervention of an operator or receptionist. Horizon Auto Attendants can have up to 3 levels.
tariff description
Call Queueing
NO
NO
NO
YES
 
A call queue group is a basic simultaneous Hunt Group with the ability to queue up to 25 calls at network level should all users be engaged. Each Call Queue Group can be customized with its own welcome and comfort message as well as it's own hold music, and has the added capability of a user breakout. Please note Call queue Groups are offered free of charge however there will be a monthly rental charge of every user whom has access to answer calls from the queue.
tariff description
Call Pickup Group
NO
NO
NO
YES
 
This feature allows you to answer any phone ringing within the defined call-pickup group. If part of a group, then the user will be able to pick up the call by dialling *98 which will connect that call to them. Please note that if there are multiple calls ringing within a group the call which has been ringing the longest will be picked up first.
tariff description
Call Parking
NO
NO
NO
YES
 
Call Park service allows a user to hold the call for an extended period of time, allowing them access to other features and calls as well as making the call available to other users who are notified. A Call Park group is site specific and each user can only be part of one call park group.

MORE INFO

 

* £6.99 for the first 3 months, £15.99 thereafter

Click here to get your Real Time Quote


Our IP phone system enables you to be great at what you do.

Potential clients are engaging with your brand 24/7 and you need a strategy and systems in place to not only manage exposure but also capture leads. Being empowered to self manage your communications allows for unprecedented flexibility and functionality enabling you to push into markets 
you would otherwise fail to engage. IP telephony is a true game changer in the way businesses communicate with it's feature rich environment 
remaining unchallenged in the telecoms industry. Our IP System comes highly recommended by SME’s and corporations across the UK.


It's your business, only better. Take advantage of the features of our VoIP phone system

Online Portal
EASY TO USE WEB PORTAL
Access your communications though our easy to use online portal, simply log in from any device and take control.  Read More
Call Recording
SIMPLE CALL RECORDING
Our IP system makes it easy to record your calls across multiple users and hunt groups.  Read More
Call Management
FLEXIBLE CALL management
Manage your calls with a multitude of flexible call handling solutions that are fully customisable.  Read More
Softphone Facility
SOFTPHONE AppLICATION
Allow employees to have complete control over incoming and outgoing calls no matter their location or device.  Read More
System Integration
CRM SYSTEM INTEGRATION
Be a market leader in customer satisfaction by integrating your CRM with our Hosted VoIP Phone System.  Read More
Receptionist Console
ONLINE RECEPTIONIST CONSOLE
The Receptionist Console will allow you to monitor and control wait time, prioritise calls and manage queues.  Read More

FREE HANDSETS – This offer is subject to a 36 month contract, use of TW assured connectivity and company credit score.

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