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Call Centre Wallboard

Real-time cloud based reporting of calls and contact centre agents

Ultra Responsive Customer Service and Sales
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Ultra Responsive Customer Service and Sales

Future-proof your customer service

Turn your call centres into true contact centres with our hosted contact services. By merging email, web chat and customer call backs with intelligent call routing, you can create a hosted contact centre at minimum expense. Our simple-to-use online portal gives you additional management level control and real-time wallboard analytics to manage your Call Centre from any internet-abled device.

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Award-Winning Call and Contact Centre Analytics

Accurate analytics and flexible reporting on business calls
Omnichannel Analytics
Accurate analytics and flexible reporting on business calls, sales / service channels and agent handling
Calls, Emails and Message notifications with a call centre wallboard
Agent Notification
Calls, Emails and Message notifications are presented to agents in a single, online view
Configure wallboard views that show call response times, queue lengths,
Live Statistics View
Configure wallboard views that show call response times, queue lengths, call durations plus more, in real-time
View the wallboard data in a range of custom reports
Build Custom Reports
View the wallboard data in a range of custom reports. Display the data online or export files in excel
Historic wallboard data. Easily review historic data and filter records by date, time, agents
Historic Contact Data
Easily review historic data and filter records by date, time, agents. Audit daily, weekly and monthly reports
Review contact centre agents by name or extension on wallboard views
Agent and Extensions
Review contact centre agents by name or extension. Wallboard views give a snapshot of team performance
Stand out from your competitors and improve business with wallboard statistics
Service Levels
Stand out from your competitors and improve business with valuable data on sales, customer service & support
Busy Lamp Fields are used to show the availability of agents
BLF Availability
Busy Lamp Fields are used to show the availability of agents; highlighting their activity and performance

Create a True Contact Centre to Support your Business

Add a further layer of resilience to your business where agents can simply log-in and take calls anywhere.
Boost customer satisfaction with fewer data entry errors and lower-than-average call handling time.
Wallboard stats allow you to review productivity and reduce costs across everything you do.
Review the success of your marketing campaigns and staff call handling at a glance with real-time call data.

18,500+

Accounts
Happy Customers

7,800+

Office Suites
Across the UK

5

Star
On Trustpilot

24 / 7

Support
Customer Service