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Login to configure your business calls and improve staff efficiency

No one knows your business the way you do, which makes you the most qualified when it comes to building your communications strategy. Using our VoIP phone system you can take control of your communications using the online controls, managed from any web enabled device.

"We are much more hands-on with our telecoms than ever before. Our clients have given us nothing but positive feedback on our call handling. The online call management is simply fantastic"
Darryl Osbourn - Elite Security Systems

OUR ONLINE PORTAL HELPS YOU TO MANAGE CALLS 24/7

  • Create and edit system users, from call centre agents and department managers to company directors
  • Configure call flows to manage sales hotlines and customer service calls at the click of a button
  • Empower your managers and agents with their own system login to review their calls using real-time statistics
  • Easily audit calls to define where calls are missed and proactively manage calls to reach the correct agent/team

Gain the leading edge over competitors with online call control

VIRTUAL RECEPTIONIST

Set the perfect first impression with an introduction message, and help callers each the correct agent/department using their telephone keypad

HUNT GROUPS

Configure call groups for departments and branches within the business. Calls can arrive to all agents at once or round robin.

CALL QUEUING

Manage high call volumes using call queues with music on hold options, control of branded promotional messages and position announcements

CALL STATISTICS

Login to monitor where and when calls are being answered from a manager level, viewing departments and branches or specific agents


The key benefits of managing VoIP calls

Easily to use solutions
EASY TO USE SOLUTION
The portal is very easy to use and makes light work of complex tasks, like adding users with a click
Full system control
FULL SYSTEM CONTROL
The system can be controlled by management and admins, with varied permission levels
Become proactive
BECOME PROACTIVE
Benefit from quick and easy control of calls, determined by real-time call statistics
24/7 call management
24/7 CALL MANAGEMENT
Login to the portal at any time from any web enabled device. Edit in seconds and save instantly
Control agents/departments
CONTROL AGENTS/DEPARTMENTS
Add, edit and save permissions against agents to effectively manage where and when calls are answered
Save time and money
SAVE TIME AND MONEY
IT and telecoms engineers are no longer an expense or required resource when using the online portal