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Contact Centre

Increase productivity and reduce costs with call centre technology

Connect Multi-sites, Home Agents and Remote Workers
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Leading VoIP Phone Systems from £6.99/month

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VoIP Call Centre Form

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Call Centre - Create a true Contact Centre to support your business

Whether you have desk based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. And because the system is cloud based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations as well as businesses in rapid growth or with changing infrastructures.

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Key Benefits of our Hosted Contact Centre

Access your Contact Centre service online
Managed Calls 24/7
Access your Contact Centre service online and divert calls during work hours, out of hours and weekends
Manage IVRs, Call Queues and Hunt Groups for your call centre
Enhanced Cloud Control
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. Login, edit and save changes
The hosted Contact Centre provides real-time monitoring
Wallboard Call Statistics
The hosted Contact Centre provides real-time monitoring of incoming calls from a single platform.
Office based staff and home workers can log in to the Contact Centre
Easy Agent Control
Office based staff and home workers can log in to the Contact Centre at anytime from any device
Welcome callers with a branded message to guide callers
Perfect First Impression
Welcome callers with a branded message to guide callers to the correct department using the keypad
The Contact Centre is hosted in the cloud to offer complete resilience
Disaster Recovery
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail.
Add or remove users, audit calls and review activity to improve processes
Measure and Improve
Add or remove users, audit calls and review activity to improve processes. Ensure that no calls are missed
A hosted contact centre is ideal for call centres of all sizes
Any Size Business
Ideal for call centres of all sizes, as well as businesses in rapid growth or with changing infrastructures

The Award-Winning Solution is Used by Businesses Across the UK

Improve collaboration between sales, marketing and customer service teams.
Increase productivity and profitability across your whole organisation with a hosted Contact Centre.
Boost customer satisfaction, fewer data entry errors and lower average call handling time.
The ultimate service for easy call management and flexible control of multi-site agents and remote workers.
Telecoms World are a Gamma Platinum PartnerVoIP with EveUnified Communications with WildixVoIP and 3CXNTA Voice Technology - hosted phone systemAkixi. VoIP phone systemTW Cloud hosted phone systemMitel. VoIP

Get Your FREE VoIP Phone System Quote

All the features you need with one low monthly rental
  • Complete Online Control
  • Conferencing and Screenshare
  • Voice, Messaging, Video
  • Cost-effective Call Recording
  • CRM and System Integration
  • Flexibility to add and remove users
All the best VoIP features for one low monthly rental

18,500+

Accounts
Happy Customers

7,800+

Office Suites
Across the UK

5

Star
On Trustpilot

24 / 7

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Customer Service