A dangerous sound for any business is the engaged tone! When a potential customer calls your business, they want their call answered as quickly and professionally as possible – they do not want to be kept on hold or even worse, prevented from getting through because lines are busy.
This is where our Call Queuing solution can help. Does your business receives high call volumes and lack the resources to answer each call immediately? Call Queueing will ensure customers don’t slam down the phone and move onto one of your competitors instead. Call Queuing isn’t just for busy call centres; small businesses can take full advantage of the service too.
"The difference between hearing an engaged tone or being placed in a queue is remarkable. Callers generally expect their calls to be answered and placed in a queue. Customising messages that callers listen to whilst they wait is a great marketing tool too!"
Promoting special offers for your business, reassuring callers that their call will be answered as quickly as possible, and even telling them where they are in the queue is especially beneficial for call centres and customer service teams taking high volumes of calls. Giving callers a good impression of your company is paramount to the success of your business.
Call Queuing is just one of the options we offer, and you can also choose to route calls to an alternative land line or mobile, utilise music on hold or take advantage of automated voice recognition.