If you have multiple staff that are required to answer business calls, do you have the ability to connect them wherever they are – office, on-site or home based?
A hosted Contact Centre is cloud based and allows your staff to be active from any location. This is the ultimate solution for easy call management and flexible control of multi-site agents and remote workers. Once logged in to the system, they will be added to the “hunt” queue depending on your chosen configuration. Merging email, web chat and customer call backs with intelligent call routing, you can create a hosted contact centre at minimum expense; ideal for call centres of all sizes as well as businesses in rapid growth or with changing infrastructures
"Meeting your customer’s expectations, offering the highest levels of availability, reliability and security and seamless integration with your existing online CRM applications ultimately puts your business ahead of the game!"
Empowering your workforce to connect seamlessly in to the business, improving efficiency, boosting customer satisfaction, andreducing data entry errors with lower-than-average call handling time can only lead to more sales!
Telecoms World Contact Centre offers everything expected from an innovative platform including; Virtual Receptionist, Inbound Automated Call Distribution (ACD), Predictive Dialling, Payment Gateways, PCI Compliant Call Recording and comprehensive Call Centre reporting. We can also integrate the call centre with other applications in your environment, such as a CRM.