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Winner - Best SME Contact Centre Solution

October 19, 2016
by
Nicola Amis

Telecoms World are honoured to have won the

at
the highly regarded Comms National Awards, which took place at the Hilton Park
Lane, London. Our entry in the category beat 7 other telecom providers, as well
as being finalists in the special category for Customer Service, we are extremely
proud of the recognition Telecoms World has gained in providing innovative and
effective services to our customers; namely the Berkshire NHS Trust.

SME Contact Centre

As specialists in cloud delivered
communications and contact centres, Telecoms World has shown exceptional
success providing a hosted contact
centre solution for the Berkshire NHS Trust. Our products and expertise has
enabled office staff, home workers and remote staff to have full access to call
functionality as if they were in all the same office at the same time. This
resulted in a 48% increase in answered calls, with 97% efficiently
reaching the desired skilled worker or department. This in turn has delivered a
truly mobile workforce; creating a confidently connected environment which
enables users to work seamlessly together from the office or in the field, any
time and using any device.

The Comms National Awards, hosted by TV
sports presenter Gabby Logan, is the most coveted and celebrated awards for the
ICT channel. Recognising and celebrating excellence in product, service and
solution delivery across all aspects of the industry; designed to enable all
types and sizes of UK telecoms providers to participate. It was a great night
and a huge success, with guests from the Comms, IT and Mobile Channel. The
judges were some of the biggest and most distinguished experts for this year’s
Comms National Awards; all of them enjoying long and successful careers in the
ICT industry and who know and understand what represents excellent channel
support and high quality customer solutions.

Winning the Best SME Contact Centre
Solution award, sponsored by Teleware, from the Comms National Awards this year,
as well as being finalists in the special category, sponsored by Nine
Wholesale, for Customer Service is a great achievement for Telecoms World. The
story of our continued success is one that makes us very proud and we are looking
forward to achieving further excellent results for the remainder of 2016 and for
2017.

CNA award winner