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Update – Resolution from 23.8.17 Broadband/Horizon Outage

August 23, 2017
by
Support

Our Horizon and broadband based customers would have experienced a short outage this morning, for this inconvenience we sincerely apologise.

The reason for this outage was due to one of our main network operation centres suffering a power cut as of 9:13AM due to external works in their local area. Power is currently being provided via their back up services and recovery would have been from approx. 9:30am. There will have been some service interruption to voice and data services for a number of customers if their service was primarily hosted in this location, while services were rerouted to their resilient locations, and a number of services may still be recovering.

We would like to thank you for your time and patience in this matter and again would like to apologise for any inconvenience caused.