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Some Key Benefits of Recording Your Calls

October 12, 2017
by
Nicola Amis
Recording Calls

Businesses today can face many challenges
in such a highly competitive market. Customers have many choices when it comes
to buying any goods and services so retaining existing customers, controlling
costs and seeking competitive advantage have always been difficult goals.


Technological developments and change
within the communications world has accelerated in recent years; opening up
commercial opportunities as well as pressures for a business. Without in-house
technical skills and experience or a sound communications provider managing
your products and services best suited to your business, the prospect of using
technology for commercial advantage can be daunting.

Recording your calls offers an array of
benefits to your business and there are many reasons why you may wish to record
your calls, such as compliance, market monitoring or simply to promote staff
training and productivity. In the UK, call recording is legal and there is no
need to tell a caller they are being recorded although many companies do so out
of courtesy. The FSA (Financial Services Authority) guidelines state that all
calls where money is transacted must be recorded. This is required when you are
selling any form of product or service and if you are taking customer credit card
details.

Our IP system makes it easy to record calls
across multiple users and hunt groups through our online portal. Record all of
your calls effortlessly, whether it’s an inbound call, outbound or on business
mobiles. Call recording is activated as soon as a call is made and it’s easy to
capture all calls and instantly play them back.

This advanced recording of all calls
works alongside your staff to help them develop their customer service skills
as well as drive new sales through better telesales techniques, enabling you to
deliver the best possible service to your customers.

Some key benefits of recording your calls:

·        
Easy log in to our web portal
to review and listen calls

·        
FSA and PCI compliant, giving
you invaluable safe-guarding for financial transactions

·        
Call recording applies to
homeworkers, mobile calls and multiple offices/sites

·        
Allows you to establish trends,
areas for improvement and control quality

·        
Easily resolve any customer
service issues

·        
Improve the call handling skills
of your employees when used as a training tool
to find out how Telecoms World can record,
store and manage all of your call recording preferences, call our dedicated
team on 0800 043 0800