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Some Key Benefits of Recording Your Calls

October 12, 2017
by
Nicola Amis

Businesses today can face many challenges in such a highly competitive market. Customers have many choices when it comes to buying any goods and services so retaining existing customers, controlling costs and seeking competitive advantage have always been difficult goals.

Technological developments and change within the communications world has accelerated in recent years; opening up commercial opportunities as well as pressures for a business. Without in-house technical skills and experience or a sound communications provider managing your products and services best suited to your business, the prospect of using technology for commercial advantage can be daunting.

Recording your calls offers an array of benefits to your business and there are many reasons why you may wish to record your calls, such as compliance, market monitoring or simply to promote staff training and productivity. In the UK, call recording is legal and there is no need to tell a caller they are being recorded although many companies do so out of courtesy. The FSA (Financial Services Authority) guidelines state that all calls where money is transacted must be recorded. This is required when you are selling any form of product or service and if you are taking customer credit card details.

Our IP system makes it easy to record calls across multiple users and hunt groups through our online portal. Record all of your calls effortlessly, whether it’s an inbound call, outbound or on business mobiles. Call recording is activated as soon as a call is made and it’s easy to capture all calls and instantly play them back.

This advanced recording of all calls works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques, enabling you to deliver the best possible service to your customers.

Some key benefits of recording your calls:

·         Easy log in to our web portal to review and listen calls

·         FSA and PCI compliant, giving you invaluable safe-guarding for financial transactions

·         Call recording applies to homeworkers, mobile calls and multiple offices/sites

·         Allows you to establish trends, areas for improvement and control quality

·         Easily resolve any customer service issues

·         Improve the call handling skills of your employees when used as a training tool

Visit our Call Recording Page to find out how Telecoms World can record, store and manage all of your call recording preferences, call our dedicated team on 0800 043 0800