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Preparing your business for summer

June 23, 2020
by
Sam Lacchin

With the summer holidays just around the corner and UK lockdown beginning to ease, a relaxing local getaway is looking more inviting by the day. However, we know that your business does not stop. We want to ensure you have everything you need to continue business operations on the move whilst enjoying your time off.

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Call Management

It’s not always easy to take time away from your business, and battling the fear of being absent, even for a few days, can be overwhelming for any business owner. However, there are many solutions available for you to stay up to date with business operations, whilst spending precious time with the family.

Call Routing – capturing all incoming business calls is vital to any business. Call Routing gives you the tools to control where and when business calls are answered at the click of a button. Calls can be directed to an alternative landline or mobile number and configured as voicemail-to-email during out of office hours; providing you with total control to ensure calls are always captured, despite your absence from the office.

Call Whisper – if calls have been routed to your personal mobile phone, it can be difficult to know which calls are personal and which are business related. Call Whisper identifies incoming calls and informs you via announcement message before the calls connects; allowing you to answer all business calls promptly and professionally.

Call Recording – monitor and review all incoming calls with a fully-secure and easy-to-use online management portal. Recorded calls can be searched by a range of parameters including dialled number, caller number, date, and time. This provides a perfect insight into how calls are being answered by staff and what type of calls are being taken whilst you are away.

Growing businesses

Businesses that operate in multiple locations with a high volume of incoming calls need to ensure they are fully supported with the ability to connect staff wherever they are located. Telecoms World offer a variety of services to support growing businesses and ensure they are fully prepared for any situation.

Virtual Receptionist (IVR) – customers decide a lot about your business by the way they are greeted over the phone. We provide an award-winning IVR service with a choice of up to 10 telephone keypad options to route your customers to the correct person or department with ease.

Hosted Contact Centres – manage all desk-based and home/remote workers seamlessly from a contact centre setup in the cloud. Hosted Contact Centres provide complete call management for high volumes of calls with advanced analytics and detailed reporting. Route calls, manage agents and improve call handling whilst increasing productivity and reducing costs.

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Taking the NHS into the Cloud

Telecoms World is working with a number of NHS Trusts, setting up a series of Hosted Contact Centres. This has enabled their call handlers to access all the departments they would typically need, from Accounts to IT Support, as well as specialist divisions being set up in response to COVID-19. For more information, read the full Hosted Contact Centres – Taking the NHS into the Cloud blog post.

For more information on our Home Working Solutions that can benefit you this summer, contact our team of experts on 0800 774 7772.