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It’s a snow day! Is your business prepared?

February 28, 2018
Nicola Amis

With snow, the list could be endless as to what issues may
affect the daily functioning of your business. Staff might be unable to get in
or you’ve made the call to tell them not to risk it! However, this could mean less
staff available to answer calls, leading to calls on hold for too long and then
clients potentially giving up and taking their business elsewhere!

We are all too familiar with severe weather, where
typically, Britain is unprepared and chaos ensues on the roads and public
transport. Have you thought about a plan B or plan C should you encounter any

Amazing snow day

could mean saving time,
money and credibility for your business. There are a range of call options
which are saved instantly through the online account area and active in seconds;
managing your incoming calls has never been easier.

Consider these top tips to prepare your staff and keep
business operational as normal:

Out of the office doesn’t mean on an island. If your business is set to
close, be sure to let everyone know. Ensure that a plan is in place with someone designated to update everyone so that all staff and clients aware of the closure in good time. Also, communicate
how and when you want your team to stay in touch while working from home.
Can any of your employees work from home? Cloud hosted telephony means your
staff can run calls over a VoIP mobile app and, with a stable internet
connection, they can keep in touch with clients and continue with day to day
business as if nothing has changed. Making business calls over a mobile phone
or VoIP app are common practice, with the functionality to divert office/shop
calls to a single or multiple chosen landline and mobile numbers.

If your customers rely on your phone lines to make a purchase, speak to
customer services or make account payments, a drop in service could damage your
business. Research has shown that reputational damage, loss of capital and
customer detriment issues were major concerns. Therefore,
; landlines or mobile phones is easy with our online portal
control. And providing yourself and staff with remote access to computer
systems allows you to work from anywhere with customers remaining happy and
never knowing there is an issue.

A common concern is the reliability and security of the Cloud. If something
goes wrong, who will fix it? Is your data safe? At Telecoms World we utilise
Disaster Recovery to ensure your business peace of mind.  This service is available
to all of our non-geographic and
. However, the level of service
provided depends on the solutions selected.  Data is hosted in multiple
locations to prevent any information being lost and to give your business the
best possible service (and peace of mind). Our Cloud service is installed
by professionals and is utilised by thousands of UK businesses.

If you want to learn more about keeping your business
operational, take a look our