Call Now is an Instant Callback button, designed to increase engagement with website visitors and provide an enhanced customer experience. The innovative application is placed on a company website page in a prominent place, and the visitor has the option to enter their landline or mobile telephone number. Within 15 seconds of the ‘Call Now’ button being clicked, the company telephone agent is connected to the website visitor and queries can be answered instantly.
Website visitors arrive at a company website from multiple sources including social media, blogs, video and most commonly organic keyword search or Pay Per Click. The Call Now application increases the number of website visitors that make contact with your staff by up to 70% when using the free callback option. This helps to improve conversion rates, reduce bounce rates and, due to the engagement actions and visitor's time spent on the website, ultimately reduces PPC spend.
The Call Now application comes with a feature-rich online dashboard, where sales and supports agents that answer client calls can be configured. A single worker or group of agents can be setup with time and date schedules to suit business requirements. Specific web pages can also be configure to route to particular departments or staff members.
Implementing the Call Now instant callback button, means that you never miss the opportunity to directly speak with web visitors that are ready to engage or buy from you. Each callback request is instantly connected to your company as an inbound call, as opposed to visitors typing out their message on a live chat pop-up and waiting for a response. Visitors can also experience seeing a message on live chat that the service is closed, outside of business hours. But, with our instant callback application, visitors can schedule a callback at a convenient time when your business re-opens.
Placing the Call Now application on your business website is a quick and easy process. Once you have signed up for an account, a small piece unique code is available in the management portal. simply copy the code and paste it in, just before the close </body> tag. It can also be implemented using Google Tag Manager. From within the management portal, you are able to add your company logo and change content and colours of the pop-up; all changes are instantly visible on your website.
Our online management portal will allow you to control where your calls ring through to and at what time of day. Divert calls by time of day, to specific agents or based on which webpage the visitor has requested a callback. Route calls to any UK Mobile or Landline phone number.
Easily integrate your PPC Ads tracking into the Call Now admin area to review the number of web visitors gained through paid advertising. Copy and paste your conversion code into the admin area of the management portal to see which Ad the visitor clicked to arrive at your website, their journey through web pages and when they used Call Now instant callback button.
Yes! The online reporting for the Call Now application allows your business to analyse traffic to the website and review incoming calls in real-time. All connected calls are logged with a user's journey through your site, their contact details and a recording of the call, which can be accessed through the online portal.