Telecoms World PLC
Menu
0
0800 043 0800
Menu

INNOVATION LAB

We research and develop innovative products to enhance communication
for now and for the future

CALL RECORDING

The perfect way to improve your call handling

Call recording is a useful feature that helps preserve call data and is influential in employee training and development within various work environments such as call centres and inbound sales departments. Coaching employees will help to improve their performance, allow a business to implement stringent controls, improve quality of service and/or stay legally protected. The monitoring of telephone calls can result in less errors, complaints and misunderstandings as well as improve customer retention and manage staff training. There’s no additional hardware to worry about and easy to implement a brand new hosted phone system into a business which is cost effective, flexible and reliable.

Businesses today can face many challenges in such a highly competitive market. Recording your calls offers an array of benefits to a business and there are many reasons to record calls, such as compliance, market monitoring or simply to promote staff training and productivity. Customers have many choices when it comes to buying any goods and services so retaining existing customers, controlling costs and seeking competitive advantage have always been difficult goals.

Call Recording brings many benefits to the majority of organisations

Recording your business calls is a great way to help make sure you are offering a great service. Whether your business relies heavily on sales or just needs to work on client retention, you will undoubtedly benefit from call record. Telecoms World recording software can either be activated automatically as soon as a call is received, or started manually mid-way through a call. Callers can be welcomed with a message informing them that calls may be recorded, then the call carries on as normal with both sides of the conversation being recorded until the call is terminated.

We offer reliable and innovative call recording products which are designed to improve your business performance. Monitoring telephone calls can result in less errors, complaints and misunderstandings as well as improve customer retention and manage staff training. There’s no additional hardware for our effective, flexible and reliable product, making it easy to implement call recording into your business.

FEATURES

  • HD quality recordings
  • Easy integration
  • Manage recordings through hosted database
  • Options for admin & standard user control

BENEFITS

  • PCI compliant
  • Simply works with your current system
  • No need to replace hardware
  • A training tool for quality control