If you have multiple staff that are required to answer business calls, do you have the ability to connect them wherever they are – at the office, out on-site or home based? Imagine a call centre online where agents can simply log-in and take calls anywhere! Being the first opportunity to enhance a company brand image, resolve problems and create a stronger customer base; having the functionality for staff to simply log-in online and become an active agent wherever they are, allows agents to proactively reach out to customers whilst managing and exceeding inbound service levels.
As the system is cloud based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations as well as businesses in rapid growth or with changing infrastructures. Imagine simply logging in online and becoming an active agent within an inbound hunt group, allowing staff to take live calls just as they would in the office. We can integrate the call centre with other applications in your environment, such as a CRM and add an additional layer of resilience if your business.
Other products can also be incorporated in to your Contact Centre solution include: Interactive Voice Response (IVR), Inbound Automated Call Distribution (ACD), Predictive Dialling, Payment Gateways, PCI Compliant Call Recording and comprehensive Call Centre reporting. All of which can be managed through a comprehensive online management portal.