A hosted Contact Centre service is used by businesses to centrally manage staff availability and ensure business calls are answered. Agents often log-in to an online system or dial-in to become active in a call group or call queue so that they can work in an office environment, at home or on the move. Online management is provided for agents, call routing, and call control.
Depending on the departments within your business, the volume of calls received and if you have multiple staff required to answer business calls, do you have the ability to connect them wherever they are? A hosted Contact Centre improves efficiency and customer service levels, which can only lead to more sales!
A wide range of reports and charts are available within the hosted Contact Centre online interface. The information available ensures that incoming calls, agents and departments are performing to the highest standard. Custom call reports are available on a wallboard view and .csv or .xls formats.
Whether you have desk based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. Because the system is cloud based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations or growing teams, departments or sites.
Imagine a call centre online where agents can simply log-in and take calls anywhere!Having the function of staff simply logging-in online and becoming an active agent within an inbound group, allows agents to proactively reach out to customers whilst managing and exceeding inbound service levels. Imagine those agents being distributed around the office, the country or the world, allowing them to take live calls as if they were in the office.
If you have multiple staff that are required to answer business calls, do you have the ability to connect them wherever they are – office, on-site or home based? Turn your call centres into true contact centres with a Hosted Contact Centre add-on with VoIP. The system is cloud based and allows agents to be active from any location. This is the ultimate solution for easy call management and flexible control of multi-site agents and remote workers. Once logged in to the system, they will be added to the “hunt” queue depending on your chosen configuration.