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Business Call Routing Service

Never miss another business call with our call forwarding service - helping you control calls at all times

Never Miss Another Business Call
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What is Call Routing?

Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. Control where calls to your business phone number is diverted to, based on the time of day and to multiple mobiles or landline phones. Also control the number of rings before stepping to the 2nd or 3rd target. Never miss a business call!

Why Should I have Call Routing?

Have you thought about a contingency if you ever need to divert business calls at any point? By investing in a Business Inbound Number, you can set up a Call Routing plan and save time, money and credibility in the future, should anything unforeseen happen. This is also a great service to use during holiday periods.

How do I set up Call Routing?

Using our online control panel, you have complete control over your Call Routing to be customised to best suit you, your business and how you want your customers to be handled. We have developed an intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7.

Do you require more information?
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Capture incoming business calls anywhere, at anytime

This will set the system to recognise that calls made to your business number will divert to your target number (landline or mobile number) during your operational business hours. Once settings have been configured for your 'in-hours', choose where you would like to divert calls to 'outside of working hours. If your calls are not set to be answered outside working hours then voicemail to email is activated, meaning that calls are captured and opportunities are not missed.

In Hours Call Routing

Simply open our Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to divert to any UK landline number (01/02) or UK mobile (07). At the click of a button your call forwarding changes are saved and active.

Out of Hours Call Routing

Calls that are received outside of business working hours can also be captured by phone or voicemail. Ensure that you can identify business calls when answering outside of business hours from a mobile or home phone; using the Call Whisper or Dialled Number Presentation upgrades.

Call forwarding within and outside of working hours if calls cannot be answered

The Benefits of Using Call Routing

Set your business number to mirror your business open and closed hours. Call forwarding means you never miss a call again
Manage Calls at all Times
Set your business number to mirror your business open and closed hours. Call forwarding means you never miss a call again
Be proactive with Call Routing and log online  24/7 to manage your business numbers and divert calls.
Call Divert from any Device
Be proactive with Call Routing and log online 24/7 to manage your business numbers and divert calls. Make changes from any PC, Tablet or Smartphone
No telecoms or IT expertise is needed to setup and manage call forwarding of your business numbers.
Simple to Operate
No telecoms or IT expertise is needed to setup call forwarding and manage your business numbers. We offer a simple and intuitive, online interface
Our Call Routing solution gives instant access to control call divert
Great for any Business
From the one man business in a single city to UK wide organisations. Our Call Routing solution gives instant call forwarding functionality
Call forwarding allows instant changes to divert calls to any UK landline or mobile phone, giving you every opportunity to capture all incoming calls
Forward Calls to Landline / Mobile
 Call Routing allows instant changes to divert calls to any UK landline or mobile phone, giving you every opportunity to capture all incoming calls
Our Call Routing feature is hosted in the cloud, meaning that any line failures can be avoided
Great for Disaster Recovery
Our Call Routing feature is hosted in the cloud, meaning that any line failures can be avoided with calls diverted to a backup number

Call Routing. Questions and Answers

What is Call Routing?

Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. From your dashboard, you can control where calls to your business phone number is diverted to, based on the time of day and can also capture unanswered calls in real-time. Call forwarding is available to multiple mobiles or landline phones, where you can control the number of rings before stepping to the 2nd or 3rd target. Never miss a business call!

How to divert calls from landline to mobile?

Capture incoming business calls on multiple mobiles. This can be completed in your online account under "number management" where you can specify the time of day for forwarding incoming calls and to which number/s you want to forward them to. Then as soon as callers dial your business landline number, it will ring on your mobile. If you cannot answer the call, you can either divert to another number or send the call to voicemail, which is then emailed to you.

Here’s how a Telecoms World Call Routing Solution can help:
  • Divert your business number to any UK landline or mobile phone number, for example, to a colleague to another office for them to capture your calls.  You can set up further divert numbers, just in case the first divert number is engaged.
  • Configure your business opening hours (for example. 9am – 5pm), if calls are made outside of working hours, voicemail to email is activated instantly. This means any voicemail messages are saved as MP3 audio files and automatically sent to you in an email.
  • You can log-in online 24/7 to manage your business number and for forwarding calls. So, you can completely relax and enjoy your holiday, knowing that you’re in control with the ability to manage your business number/s from any PC, tablet or smartphone.
  • Have you thought about a contingency plan should you need to divert calls at any point ? By investing in a cloud based telecoms solution, you can set up a Call Routing plan and save time, money and credibility in the future should anything unforeseen happen. This is also a great service to use during holiday periods.