Call Queuing is a sophisticated system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers in to queue and project a professional image.
Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. This is especially beneficial for call centres and customer service teams taking high volumes of calls.
Call Queuing can be added to any of our business phone numbers and can be customised to suit your specific requirements. Our hosted Call Queuing system allows you to queue up to 500 people at a time, listening to music or promotional messages, before being transferred through to an agent; with complete control through our easy-to-use online portal.
Our call queue manager interface ensures that your business is capable of monitoring and controlling call volumes with the ability to make changes instantly. Routing calls to new or different destinations is just a click away. Your callers will not get an engaged tone, even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates a good return on investment with our call queuing system.
We have an in-house team of professional voice recording artists to record your greeting, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. For more information call our inbound specialist team on 0800 774 7772.
If your business receives high call volumes and lacks the necessary resources to answer each call immediately, Call Queuing will ensure customers don’t put down the phone and move onto one of your competitors instead! Call Queuing isn’t just for busy call centres, small businesses can take full advantage of the service too.
When customers call your business number they want to have their call answered as quickly and professionally as possible The difference between an engaged tone and Call Queuing is remarkable as consumers are familiar with the system which has become something of the norm for business calls. They almost expect to be automatically answered and placed in a queue, and because you can customise the messages that the caller listens to, it’s a great marketing tool too!
Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. This is especially beneficial for call centres and customer service teams taking high volumes of calls; giving your callers a good impression of your company is paramount to the success of your business.
Speak to the team at Telecoms World now to find out more about Call Queuing or any of our other hosted call management solutions. Don’t lose out to the engaged tone and ensure every call is answered in the most professional and efficient manner possible. Call today on 0800 774 7772.