My call centre agents are working from home and require a phone system compatible with their home landline or mobile phone. What do you recommend?
Our award-winning Hosted Contact Centre provides you and your agents with a single web-based solution with features to manage multiple agents in your call group and an online portal with management and agent level control.
The easy-to-use online portal allows agents to login using their own username and password and set their mobile or landline number to answer incoming client calls from a queue or hunt group. Agents will then receive queued calls which are distributed based on their preferences such as skill level or particular order (i.e. longest idle, waterfall, circular). In addition, the management level provides real-time wallboard analytics on calls and agent activity.
Our home working Contact Centre Service is quick to set up and extremely easy to manage call centre agents. For more information, please visit our Hosted Contact Centre web-page or call one of our experts on 0800 888 6608.
"We have worked with Telecoms World on several projects, each of these have improved how our departments manage calls. It is great to know we have a knowledgeable and supportive communications provider and look forward to take further advantage of their hosted telephony services." Khuram Afzal IT Project Manager - NHS Foundation Trust