A Cloud PBX telephone system is the next-generation replacement to traditional phone systems. Technology evolves rapidly and a hosted phone system offers a scalable, future-proof communication service in a single, online interface. Cloud PBX Phone Systems are browser based; meaning real-time updates are automatic and the system has an everlasting lifespan.
WebRTC (Web Real-Time Communication) technology is a 2-way communication feature between a web browser and your contact centre agent. The real-time communication is made through a simple online application for chat, messaging, calls, file sharing, conference call and video. This ensures that you increase interactions with your customers and can communicate with voice, text, images and video.
A Cloud PBX Phone System offers enhanced communications using new technologies from a single web-based platform. Security is possible through browser-to-browser functionality, without the need for VPN services. Unified Communication and Collaboration (UC&C) tools deliver an improved user experience with smart, flexible, digital applications used wherever an internet connection is available.