Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. Control where calls to your business phone number are diverted to, based on the time of day and to multiple mobiles or landline phones. Also control the number of rings before stepping to the 2nd or 3rd target. Never miss a business call!
Have you thought about a contingency if you ever need to divert business calls at any point? By investing in a Business Inbound Number, you can set up a Call Routing plan and save time, money and credibility in the future, should anything unforeseen happen. This is also a great service to use during holiday periods.
Using our online control panel, you have complete control over your Call Routing to be customised to best suit you, your business and how you want your customers to be handled. We have developed an intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7.
Calls made to your business number can be diverted to your target number (landline or mobile number) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated; meaning that calls are always captured.
Configure your business opening hours (for example. 9am – 5pm), if calls are made outside of working hours, voicemail to email is activated instantly. This means any voicemail messages are saved as MP3 audio files and automatically sent to you in an email.
You can log online 24/7 to manage your business number and divert calls. So, you can completely relax and enjoy your holiday, knowing that you’re in control with the ability to manage your business number/s from any PC, tablet or smartphone.
Capture incoming business calls on multiple mobiles. This can be completed in your online account under "number management" where you can specify the time of day for forwarding incoming calls and to which number/s you want to forward them to. Then as soon as callers dial your business landline number, it will ring on your mobile. If you cannot answer the call, you can either divert to another number or send the call to voicemail, which is then emailed to you.