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Service Status

Network Fault Repaired On Horizon / TW Cloud 15/11/18

The network fault has now been repaired.

Network Fault On Horizon / TW Cloud

An intermittent network fault which is affecting our VoIP Horizon systems 14/11/18

Broadband Network Fault

Broadband services are down 26th September 2018

Problem Accessing Number Management

Inbound Service – Number Management – problem accessing feature

VoIP - Audio quality issues experienced

We have recently been made aware of audio quality issues.

Talk Talk Network Fault

Intermittent crackle on the line with Virtual Numbers *** Update 05/06/2018 ***

Inbound Service – Call Analytics – Problem accessing data

Visions/Call Analytics are not showing ** UPDATE 21/05/2018 **

Horizon Voice Traffic Migration 24th October – 7th November 2017

Horizon network will be undertaking a migration activity of all voice and signalling traffic.

Update – Resolution from 23.8.17 Broadband/Horizon Outage

Our Horizon and broadband based customers would have experienced a short outage this morning, for this inconvenience we sincerely apologise.