• Vision is a web based call statistics package that provides valuable, real-time management information enabling you to manage your business even more effectively.
• Analyse how your calls are being handled - allowing you to monitor employee performance, and encourages maximised workforce efficiency.
• Helps you to plan staff levels and select the number of phone lines you require based on the level of inbound traffic.
• Replaces the need for call statistics information to be generated manually.
• Information is in real time, allowing you to respond quickly when required.
• All reports are retrieved quickly, and displayed in an easy to view format.
• Data can be shown in graph/chart format.
• Reports can be downloaded as a csv file to import into software programs such as Excel.
• Vision can help you to identify which advertisements campaigns work, preventing marketing mistakes and ensuring you get maximum value from your investment through improved targeting.

 Click here to download and view the Vision user manual.

Call Reports

• Target summary report - Indicates the number of calls answered and unanswered, including the number of unique callers for the specified time period. The ability to identify unique callers is useful as it excludes individuals using the redial button. For example, you could have 50 missed calls, but only one unique number, so you've only missed one person.
• Target overflow report - Identifies the number of calls that were unanswered or engaged, helping high-light drop offs as the call attempts to flow to different targets.
• Daily report - Helps to identify call flow, such as when the busiest time of the day is, which are the busiest days in a month and how many calls are received out of working hours. This allows you to plan for these periods, maximising the resources available to answer calls.
• Day/evening/weekend summary report - Supplements the daily report, categorising the calls into three commercial time-bands that are generally used for billing purposes. Call originator report -Provides you with the ability to view successful / lost calls by postcode, TV region, country, county, and STD code.
• Simultaneous call report - Includes the maximum number of simultaneous calls received and the number of simultaneous calls that got an engaged tone. This allows you to see the maximum number of lines being used throughout the day. The report also calculates how many extra lines you need to cover busy periods!

Who Should Use Vision?

• Companies who cannot afford to miss a call.
• Companies that want to better understand how their calls are handled.
• Companies that run multiple advertising or marketing campaigns and want to identify which ones are successful.