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Since using Telecoms World we have been able to optimise our advertising thanks to their live call statistics
Steve Foreman
Advertising Excellence
Very helpful customer services. Excellent service.
David Carpini
Vitasunn
It is very nice to come across a customer services team who promptly deal with the matter in hand.
Mark Starzynski
Total Experts
I would never have thought that something as simple as presenting an 0844 number when I dialled out would generate such an income. Thank you Telecoms World.
Max Buchan
DTC
I can't begin to thank you enough. Your assistance is greatly appreciated
Donna Bonfoey
Epiq Systems
Thank you for all your help in getting this up and running so smoothly, much appreciated
Chris Brett
Busy Bees

Net Planner in Brief

The Net Planner package includes:

  • Web based management for instant online changes and disaster recovery
  • Set your hours of business and control where your calls go during and after your hours of business
  • Three time zone settings per day
  • Each time zone has its own specific divert plan with the option to divert to three alternate numbers and/or voicemail
  • Out of hours divert with the option to divert to two alternate numbers and/or voicemail

Cost Options:

  • Call Record Basic. All recordings are emailed as a .wav file
  • Call Record Advanced. All recordings are stored on our Audio Server
  • Configurable announcements
  • Mid Call Transfer
  • Call Whisper

 To find out how the Net Planner service works, Click here to view our video.

Connection Fee (inc. features listed below)

£29.99

Monthly Rental (inc. features listed below)

£39.99

 

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Net Planner Basic Features

 

Net Planner

Information

Web Management

Yes

Web based management facility that controls the parameters within your Smart Call handling product. Web management for instant updates and changes. Built in disaster recovery.

Time of Day Routing

Yes

You can set your hours of business. Set your calls to route to different destinations either internally or externally. Use up to three different time zones.

Divert Plan

Yes

Control where your calls go when unanswered or busy. You can divert your calls to two alternative numbers or to voice mail. You can also divert to a mobile phone. You can set the amount of seconds the call rings for before sending it to an alternative number. You can change the receiving numbers through the web management control panel. All changes are instant.

Voicemail to Email

Yes

This is used in conjunction with your Divert Plan and your Time of Day Plan. At times specified by you in the time of day plan and your Divert Plan your call can be answered by the voice mail system. These calls will then be emailed to you as a .wav file that can be listened to in media player or similar (Windows Application).

Out of Hours Divert - Premium

Yes

Two alternate numbers for outside of office hours and/or voicemail to email


Net Planner Additional Options

 

Price per month

Information

Net Planner Voicemail to Audio Server

£19.99

This is an option to deliver voicemail to an Audio Server with enhanced storage and search facilities .

Net Planner Call Record Basic

£19.99

Inbound call recording sent as a .wav file to a nominated email address

Net Planner Call Record Advanced

£29.99

Inbound call recording stored on an Audio Server with enhanced storage and search facilities.

Net Planner Configurable Announcements

£9.99

Configure your own out of hours, busy and Call Whisper announcements via a dedicated telephone number. Alternately, professional recordings can be arranged.

Net Planner Call Whisper

£19.99

Call Whisper will announce the call letting you know which telephone number, advert or reference the caller is responding to.

Net Planner Mid Call Transfer

£19.99

Mid Call transfer gives you the ability to forward and/or announce the call to another number without using another telephone line.


Call us free on 0800 043 0800 | E-mail: sales@telecomsworldplc.co.uk

Telecoms World Plc is a licensed telecoms operator regulated by Ofcom

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