Inbound Calls - Frequently Asked Questions

You can retarget your number by logging into the "My Account" section of our website and clicking onto 'Number Retarget' you will then need to follow the simple online procedure. Please note there is a one off charge of £14.95 to make this change.

Yes you can. This can be done by logging into the "My Account" area and clicking on, view bill under the 'Invoice Analysis' section.

All services are paid for by direct debt. You will recive a bill from Telecoms world Plc by email, and payment is taken by direct debt 14 days after the invoice date

You can receive as many calls, as phone lines you have in your building.

Voicemails messages are sent to you via email, as a wav file attachment. These can be listened to using Media Player. To listen through I-Tunes you will need version 8, you will have to convert the wav to a mp3 file.

If the Skype number starts 01 or 02 then we can point our 08 numbers to your Skype phone.

Yes you can, we will convert your faxes to a word doc and email them to your one specified email adddress.

Numbers are normally connected within 3-5 hours, although we do quote 48hours as a maximum connection time.

Call Planners are normally connected within 24hours, although we do quote 5 days as a maximum connection time.

Yes, you can do this by accessing the 'My Account' section and clicking on 'Pay My Bill'

Once your services are connected you will receive an email from a Customer Services representative to let you know.

Yes this is possile. There are various ways to do this and additional charges are incurred. Please contact our Sales team on 0800 043 0800 to discuss this further.

Yes, 08 numbers are subject to a 12month contract.

Cancellation requests must be given in writting via fax, email or letter, with a one months notice period.

You can access your Call Planner via the 'My Account' section, and then clicking on 'Call Planner.'

No. We connect the 08 number to your existing line. Callers can dial either your normal local exchange number or the new non-geographic number.

Vision is our online call statistics system. Vision lets you analyse and evaluate the number of calls you receive to your 08 number(s), busy periods, missed calls, the geographic location of your callers and much more!

Yes, all stated prices exclude VAT at 17.5%.