Call Director in Brief

Interactive voice reponse

Callers respond to a welcome message asking them to choose a department using their keypad

Time/Date plan

Use this facility to set how your calls are handled during and after your set hours of business

Online management

Web based control for moves and changes in real time from any pc

Voicemail to email

A generic voicemail to email message for in and out of office hours

Music on hold

Music and apology announcements whilst on hold

Out of hours queuing

Queue calls to an alternate number outside your set hours of business

Call queue

queue upto 100 calls to each department

Call record*

Option to record calls

Queue monitor

Manage queue levels with built in alerts

Mid call transfer*

Transfer calls between departments without using extra phone lines

Configurable announcements

Bespoke announcements can be configured during the service setup

Disaster recovery

The call planner is hosted online allowing you to divert to another number if a line has gone down